On May 15, 2011 at 11:48, anyhomeneeds said...
How did customer get a list of all the equipment he would need and realize it would be cheaper online? Did you give him a detailed shopping list with a break down on prices? Did you at least charge him a design fee? This doesn't help now, but maybe it will in the future. This has been gone over here many times.
As far as warranty, I doubt Crestron has any authorized e-tailors, much less any on e-bay, so there would be absolutely no warranty. I'm sure their policy goes something like, "sold and installed by authorized dealer" to be under warranty.
No shopping list other than item numbers and phase summaries based on the room.