I would call Crestron after finding out who's selling this equipment if it's a real dealer, I would consider letting Crestron know who it is. If it's a private seller and not an authorized (B&M, not e-seller) dealer, tell the client that equipment bought from a private seller won't have a warranty and if it's a real dealer if it is a real dealer, tell him to expect it to be demo equipment because, IMO, not many dealers keep this stuff in stock. Accessories, maybe, but control units and touch screens- not likely.

I saw the same thing happen with some Dynaudio speakers and the manager at Dynaudio knew about them- it was a dealer who was going under and just dumping their inventory.