I'm not really clear on whether you've sent it to someone, and it's been returned as faulty, or whether you've received it from a supplier and it's faulty.

Regardless, however, if you're UK based and the item is new (purchased from a retailer) you should be able to claim a replacement or refund (I'm not fully aware of the trading standards of other areas).

Yes I've had one for 12 months, and apart from once not turning off the screen on time out (drained the battery) I've not had issue with it. Have you tried updating it (internet), or is it completely dead?