I don't see the issue with it being sold online.

I do take issue with this:

|Need help Programming? Well that comes with this too. We can consult or show you how to get your system up and on. Its pretty easy with this great package!

How are they going to show the buyer 'how to get the system up and on' without giving the buyer the software? We all know Crestron is religious about not giving the software to anyone, much less clients.