It pays to call. I sent my 530 in and then called after a week. When I asked about status they said a part was on "national backorder", when I asked how long that would take they said "ETA March 1", before I could say anything they put me on hold and then came back and said they would just send me a new unit. Two days later it arrived Fex Ex. (This was in the middle of Janurary). I couldn't be happier with Sony Service. (Well ... I might have been happier if the problem never occured in the first place).