gdsna, What do you disagree with? That I contacted Philips and discussed the issue with them? Its obvious you do not like what they did and neither do I. But I am doing something positive about it beyond ranting.

I do recognize I have a different working relationship with Philips than most others on this forum. I also understand the anger/frustration being expressed. I do believe Philips will come around. It is in their best interest to do so.