double post

i have heard of problems with the T3 models, but never had any personally. however i have not heard of the same issues with the T3-V. let me know if i am off base here.

proaudio

I bet I have sent back 15 T3's back, and got hit by the $300 fix it fee for half of those. Add on a service call for each of those, and you tell me not to whine about a f#ckin balun.

I still have T3's in stock because we had to buy so many extras to keep up once the shit hit the fan. I have no idea or very little confidence in the T3V.

i never had to suffer through that issue, i hate that you had to. however, does one bad product make everything that company makes crap.

i have a touchpanel in a clients office that is a 10" model made by veiwsonic. it sucked so bad that the company actually stopped letting veiwsonic make their panels. so i should just write them off, or complain every time i hear their name or see their product.

yep i am sure that the bad touch panels are not the death blow for Crestron.

hey man it happens. i started my business doing Harmony remotes, so imagine the dollars i have wasted on service calls. i still believe that these remotes have their place (just not in my company).

you should check on the T3-V, give it a chance. it will restore your confidence, i hope!!


proaudio

Its not only the T3. It's also been a problem with the T2C, M2 and don't get me started with the original T2 remote which had a 100% Screen failure. I am still surprised that RTI pulled through as a company after all the problems with the T2.

I know that some people are tired of hearing the same thing "2 weeks" "2way". Well you also have to remember that RTI promises all these things and give a time frame of when it will be released and they don't deliver the product. All they are doing is getting peoples hopes up and failing to come though.

Don't get me wrong, I do like RTI and I do install a lot of them and I have had my problems with them, but I wish that RTI would stop showing these things until it will be released like most other companies.

I hear you and agree completely. We made a subtle change over to RTI just to test the waters and I'm still not 100% sold. I think that there software, remotes and control abilities are way better than what URC, Nevo, Harmony, Pronto has on the table. Mainly b/c of the product line-up.

That being said, I have had my share of problems with the products as well and may not use them because of that. I was just getting sick of every thread that mentions RTI turns into another "2 weeks" bashing thread.

"IF" RTI would improve on current product line-up quality alone, I would be a 100% committed supporter, programmer, dealer of their products. Until then, they are still in my test and maybe product lists.

I will say this, the few problems that I have had with RTI products, were easily taken care of by the disty. 100% of the time the products have just been replaced with a new product. Please remember 100% for me isn't much since we've only been doing RTI for about a year. However, the service call was still outta my pocket.

Really? 100% I have 2 working T2's at home, although the batteries doesn't last more than about 5 minutes, the screens work fine.

I'm not saying RTI isn't sweet, I love it to death, the problem is I would never install a matrix or amp from a company that has the service nightmares of RTI, it's easy to swap a remote, regardless of repair fees, it's a major pita to swap the backbone of your entire audio system, added on top of all the repair fees etc, especially when there's plenty of gear that does the exact same thing and reliably to boot...

This is where I have been coming from as well. With all the issues of late it does not seem as though RTI is serious about fixing the current issues. As of right now there is no way in hell I am gonna try an RTI matrix anything when we already have a plethora of matrices out there that already have a history of stability.

Rebuild consumer confidence, then push a whole new line of product...

okay roddymcg,

i will agree that some work on the current line would be nice. i feel that if they just stopped advancing and improved what they have, they would do better for a bit, but they would look up in a couple years and be completely outpaced by everyone. then the complaint would be that they were outdated. from what "i" understand from my conversations with RTI people, the a/v side is completely seperate from the control side as far as product developement goes. i will by no means be on the bleeding edge when they release the product. i do intend on using it and am greatly looking forward to it, but i don't use anything first!!

proaudio

To add to the bitching, 3 T2c's and a T2+ have been called in for RA's. While I am waiting for about 5 T3's to come back. One was dropped and broken by the client, the rest were not...

I don't as much RTI product as you guys but it's the only remote I try to use. I've been lucky not to have many issues with their products. I am frustrated with not having their products released in a timely fashion. What company promotes product for years before actually releasing something? To me, that doesn't make very good business sense. I don't tell my customers I will have this project finished be Friday and take two more weeks. I wouldn't get any more work. It seems to me like they don't care too much about their customers (us). The cause might be a disconnect between us and who distributes their product, I don't know. They need to focus on what's most important to them, A CONTROL PLATFORM! Once they have that down move into other things that will help turn a buck.

I'm fairly new to this business. I don't have Crestron, AMX, and others to use when I have a customer that needs more. I also don't have a ton of cash laying around or even spare time to get certified for these products. That's why I'm hoping RTI will succeed. I also believe there are others in here wishing the same thing. It is frustrating and I think that is why people are voicing out. If someone would just come out and explain what the hell is going on, most people will calm down.

IMO

Ever hear of Microsoft?

[Link: digg.com]

If RTI was a monoply then I would agree.

I think what they are doing is pretty smart on their part. Showing new upcoming products like 2-way gets people like me not looking at other brands.

After a couple of years how could you not look elsewhere?? As the world blows them buy...