I just got the RTI T2-C and love it but I can't expect to rely on my dealer to upgrade the program every time I want to make a little tweak.

I'm used to programming prontos and I can't imagine the theatertouch software is so difficult that I can't figure it out. I called technical support and they said there was NO WAY any non-dealers could get a hold of the software. They wont even sell it to non-dealers.

My question is this... Why should I spend $1000 on a remote and not expect to be able to work on it myself? Seems like a dealbreaker to me.

Anyone have any success getting the software from RTI? I have a call in to one of their senior guys but haven't heard anything yet.

Help

Moby Ick

It has nothing to do with whether or not you can figure it out.

You shouldn't. You should buy a Pronto that makes the software available to end users.

Then why would you have purchased a CUSTOM programmed remote?

There are many threads regarding this issue, and they all say the same thing.

By the way, what "little tweaks" would you do alone, that you could not have asked your dealer to do for you?

I only say this because if i lay out a system, and there are minor changes that need to be made, usually channel icons or placement of buttons, I will take care of the customer at no additional charge, just to keep that happy-go-lucky releationship tender!

This is most of the time just one last visit, not repeat calls everytime johnny wants a new channel icon, or different color buttons.

Ask your dealer for the update, not RTI or RC!

This is the only place you will get the software and there are no guarantees. Ask nicely and he might bend the rules for you.

Here we go Again!

-sigh-

IF U HAVE A WATER LEAK, WHY DO U CALL A PLUMBER, EVERYBODY CAN SOLDER TWO PIECES OF COPPER JOINTS....

Give me a break. The plumber analogy is garbage, if I want to buy a welding torch, and a snake for my toilet, noone is stopping me from going to home depo...

I know that given my interest in getting everything just right, I'll spend as much time as I need adding custom icons, tweaking macros etc. Sure My guy will do a fine job (when he gets back from vacation and we have a chance to get together) but I don't want to have to rely on him every time I find something that has to be improved, or when directv adds a channel, or when my daughter decides yes she does want nikjr as a macro, or i get a playstation.

And I did search for info on dealers in this forum and did not see this discussion in the past (maybe i didn't search correctly)

From what I can understand from browsing around and reading all your replies, its basically dealer turf. It's a way for dealers to charge extra, maybe get a few eyeballs in the store. Just say it as it is... That's fine, we all need to make a buck. Nothing wrong with that.

RTI sells custom programmed remote control systems through their dealers. If they gave away the software to any end user who called them up their dealers would probably no longer be their dealers. If you must have the software there are ways to get it but none of them are legitimate as it is only authorized for use by RTI dealers.

If you have a good relationship with the dealer who sold you the remote perhaps you could ask them for a copy of the software as they will be the ones who have to come and reinstall the old program if it gets screwed up.

Thanks Tony, well put.

Cripes... is it Tuesday already?

The simple answer:


Because, I say you can't have it.

Now go away.

Once again, and maybe you are a good programmer, but who looks bad when an end user buys a $1000 remote and it never works correctly. Certainly you are not going to blame yourself, so it must be that the remote is a $1000 piece of crap, and your new mission in life will be to tell all your friends in life to never buy an RTI product. If you are RTI does this sound like a good business plan? Just ask URC how it went for them.

The difference is RTI provided the software to end users a decade ago, but since never made any claims as far as intending to provide it to end users and certainly never provided it and then took it away from end users mid lineup.

Seems to me that RTI's business model is successful enough to get one of the largest remote manufacturers in the game to emulate it.

I actually think that is very funny. Harmony got some of their business, which incidentally is comprised mainly of "harvey homeowners" and DIYselfers.


But we know that U*C is definitely in a different league than RTI. RTI drew the line many years ago to produce products for the custom integrator. It takes years of experience to follow through with a well laid out "remote control" and smoothly operating electronic system. Selling one remote here and there (with the software) does no good to further RTI's goal of putting their whole line up of products in the tool box of the custom integrator.