I have had the RM-AV2100 Remote for almost 2 months now. Today, the Channel UP/DOWN buttons stopped working again for the 4th or 5th time. Every other function on the remote seems to work. The TV section, the DVD and VHS and Cable box section, but none of the Channel UP/DOWN buttons will work.

The first time this happened, I called Sony Cust. Support. They insisted that I hit a key sequence or in some way programmed the remote and it was my fault these buttons stopped working. They instructed me to take out the batteries for 48 hours. I did, and when I put them back in, the remote was fine again.

I don't use this remote too often. Mostly we just watch regular cable and we use the cable box's remote, but when we do watch a DVD or VHS tape and I want to have fun and use the Sony remote, I have to end up resetting the remote each time because I can never surf up/down on the channels after I have used it.

Is there something I am doing wrong? Could I have a mad remote? Any help or suggestions would be greatly appreciated. Oh, I am using all Sony components (except the cable box) and the remote works 100% good after its reset, i.e I don't have to program it at all.

Thanks, Aaron

You're in "simple" display mode (check the very top left LCD square labeled "Change"). The simple solution, so this doesn't happen again, is to learn your channel buttons. They'll only stop working in "Change 2" mode if you use the preprogrammed codes.