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Philips Pronto NG Family Forum - View Post
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The following page was printed from RemoteCentral.com:
| Topic: | Problems with RC9500 This thread has 7 replies. Displaying all posts. |
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| Post 1 made on July 8, 2014 at 08:42 |
Ive just bought a second hand Marantz RC9500 from ebay, it looks as if it probably hasn't had much use for a while, I have put it on charge, but the charge lights on the dock only light up for the first five minutes, then go out. All the time the remote is on the dock its saying its charging on the info page. I tried to set the time a few times in the setup menus and it locks up every time, the only way I can get it back to being responsive is to remove the battery. I then tried to connect the remote to my computer via usb, but when using the Wizz.it 9 software, it just says the device is not connected properly. HELP!! have I bought a dud? I have had a RC9200 and a RC5400 before, but haven't had these problems and it was a few years ago now. |
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| Post 2 made on July 9, 2014 at 20:36 |
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Joined: Posts: RC XP: | December 2001 524 1⭐︎ |
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My guess is you need a new battery.
And what operating system are you using?
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| OP | Post 3 made on July 14, 2014 at 16:06 |
Im using windows 7 at the moment.
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| Post 4 made on July 15, 2014 at 14:34 |
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Joined: Posts: | April 2004 362 |
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Did you install the Wizzit software BEFORE connecting the remote? That makes a big difference as to whether it installs properly. Also you need to install it as administrator and I used XP compatibility to ensure it all worked. Stoobie |
RC9500, RC5400, RU940 & Pronto Neo, Windows Vista. |
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| OP | Post 5 made on July 19, 2014 at 04:17 |
On July 15, 2014 at 15:34, Stoobie said...
Did you install the Wizzit software BEFORE connecting the remote? That makes a big difference as to whether it installs properly. Also you need to install it as administrator and I used XP compatibility to ensure it all worked. Stoobie Wizzit was installed before connecting the remote. Should the remote be connected while doing this? |
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| Post 6 made on July 21, 2014 at 16:32 |
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Joined: Posts: RC XP: | December 2001 524 1⭐︎ |
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Read this thread... [Link: remotecentral.com] You can't just connect the remote under windows 7 because there is no usb driver. |
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| Post 7 made on August 2, 2014 at 15:52 |
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Joined: Posts: | April 2004 362 |
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On July 19, 2014 at 05:17, Ash82 said...
Wizzit was installed before connecting the remote. Should the remote be connected while doing this? It sounds like you did it correctly if you installed WizzIt first. Are you using 32 bit or 64 bit windows? I'm not sure the software is compatible with 64 bit machines :o( Stoobie |
RC9500, RC5400, RU940 & Pronto Neo, Windows Vista. |
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| Post 8 made on August 2, 2014 at 21:05 |
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Joined: Posts: RC XP: | August 2001 13,119 344⭐︎ |
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Wizz.it for the 9500, like PPENG requires XP 32-bit emulation to work properly. This is due to the driver file ProntoNG.sys that is required to communicate with the remote. It is not compatible with 64-bit natively.
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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