I've been a pronto owner since 1999, but this is my first time in the forums. I've got a TSU7000 that I've been using w/out issue, but I just had the AT&T U-verse cable service installed today so I'm updating my remote codes for the new cable box. I choose to learn all the buttons individually and it seems that most of them work, but I've noticed I can't get the Guide, vid on demand, or OK buttons to work. The info is as follows:

cable box: Motorola vip1216

Learned IR codes:

Guide:
0000 0073 0000 0011 000F 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 001D 0006 000A 0006 001D 0006 000A 0006 0C5B

OK:
0000 0073 0000 0011 000F 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 001D 0006 000A 0006 0C5B

Video on Demand:
0000 0073 0000 0011 000F 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 001D 0006 001D 0006 000A 0006 000A 0006 0C5B

I've tried all the available Motorola codes in the database to no avail and I've tried adjusting the duration to .3 with no change. These 2 buttons just don't seem to trigger a response from the cable box when sent from the Pronto. I'd appreciate any suggestions, and let me know if there is additional info I should provide.

Thanks in advance for any help.

Chuck

Now I'm using the DVR portion for the first time and I've found that the Play button doesn't work either via the Pronto.

Play:
0000 0073 0000 0011 000F 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 000A 0006 0016 0006 001D 0006 000A 0006 0C5B

Does anyone have any thoughts on this? I've never come accross a device that the Pronto couldn't mimic when learning the IR code.

I've been dealing with the folks at Harmony for three days trying to get the u-verse remote to work with no luck yet. I'm not sure what they are doing with their remotes, but nothing seems to be working very well yet.

I haven't gotten any of the buttons to work yet, any way you can post a few that you have gotten to work and any duration changes you have made so I can start working with them and maybe we can help each other out?

Post the Pronto Hex for some functions that worked so we can compare those to the ones you just posted that didn't work.

I'll post some tonight when I get home. Thanks!

I have a good guess at the correct signals. If I'm right, the signal for "OK" is
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 001D 0006 000A 0006 0C5B

All four of the bad signals you posted are missing the same single burst, so I can't be sure which position that burst goes in or what its value is (so the above is just a good guess). Once I see one good signal, I'll know the position and value of that missing burst.

Did you learn those with the Pronto connected to the PC? If so, you should be learning with the Pronto disconnected from the PC.

A burst can't be dropped this way in the course of getting the IR signal from the original remote to the Pronto. It must be dropped in getting the captured data from the Pronto to the PC. That seems to happen only when learning while connected. I believe it is caused by a latency problem in some other Windows device driver (probably network).

If you learn with the remote stand alone and then load to the PC afterward, you shouldn't get this problem.

If you don't mind either posting all of your working hex codes or sending them to me by email, that would be a huge help for me, thanks!

Any idea what is going wrong?

I don't think these signals should be hard for an ordinary learning remote to learn. (As described above, I think the problem Chuck had is in the Pronto to PC connection, not in receiving the IR signal).

Don't you have a learning remote and an original remote? Why did you need customer support from Harmony at all?

As soon as I know for sure where that missing burst goes, I will know the device code needed to generate a clean set of these signals with MakeHex.

Ok here are the codes that do work from the Pronto...and yes, I have always done my learning while the Pronto is connected via USB to the laptop. I'll try a learn while not connected after I post these.

menu:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 0010 0006 000A 0006 0C5B

exit:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 0010 0006 0010 0006 0C5B

last channel:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 0016 0006 0016 0006 0C5B

up:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 0016 0006 000A 0006 0C5B

down:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 0016 0006 0010 0006 0C5B

left:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 0010 0006 0010 0006 0016 0006 0016 0006 0C5B

dvr (recorded tv):
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 0010 0006 000A 0006 0010 0006 000A 0006 0C5B

rew:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 000A 0006 0016 0006 0016 0006 0010 0006 0C5B

1:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 000A 0006 0010 0006 0C5B

2:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 000A 0006 0016 0006 0C5B

4:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 0010 0006 000A 0006 0C5B

5:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 0010 0006 0010 0006 0C5B

6:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 0010 0006 0016 0006 0C5B

8:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 0016 0006 000A 0006 0C5B

9:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 0016 0006 0010 0006 0C5B

0:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 000A 0006 0016 0006 0010 0006 0016 0006 000A 0006 000A 0006 000A 0006 000A 0006 0C5B


That seems to be all that works as far as I can determine thus far. I've definately determined there are a few more codes that don't work than I first thought.

Ok, I just tried learning a few buttons w/out the Pronto being connected to my laptop (ie not using prontoproedit ng) and the select codes still do not work via the pronto. It was worth a shot...thanks for the suggestion.

I'm gonna be out of town this weekend, so my responses might be sparse...I'll check when I can and provide any more info requested. Thanks again!

You didn't say whether you tried my guess at the corrected OK signal (in post 6 above). Now that I see the others I am more confident that my guess in post 6 was correct.

Notice all the good learns begin with
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016

but the bad learns all begin with

0000 0073 0000 0011 000F 000A 0006 0016

So you can fix the Pronto hex of any of the bad ones, by changing the burst count from 0011 to 0012 and adding the missing burst 0006 000A into the correct position.

Alternately, you could generate clean Pronto Hex for the entire set of signals, using the MakeHex program, using the file Nokia32.irp and setting the device=35.64

The function numbers (for selecting Pronto Hex strings from the MakeHex output) are

204 = Guide
92 = OK
240 = Video on Demand
44 = Play

On May 11, 2007 at 22:21, chazmedia said...

I've definately determined there are a few
more codes that don't work than I first thought.

If they start the same as the four bad ones you quoted, then they need the same correction.

Also, I found a CCF file for a Foxtel device that uses the same protocol and apparently the same function numbers (but a different device number so you can't directly use its Pronto Hex). I extracted its list of function numbers and pasted it below. That may give you more info on which functions from MakeHex output do what:

0 -- 0
1 -- 1
2 -- 2
3 -- 3
4 -- 4
5 -- 5
6 -- 6
7 -- 7
8 -- 8
9 -- 9
12 -- `Power_Toggle
13 -- Mute
15 -- `E0
16 -- V+
17 -- V-
32 -- Ch+
33 -- Ch-
56 -- AV
84 -- Setup
88 -- `Up_Arrow
89 -- `Down_Arrow
90 -- `Left_Arrow
91 -- `Right_Arrow
92 -- Select
109 -- Red
110 -- Green
111 -- Yellow
112 -- Blue
129 -- Help
131 -- Back
142 -- Foxtel
204 -- TVGde
213 -- BoxOf
244 -- Planr
253 -- Active

Last edited by johnsfine on May 12, 2007 08:35.

I just tried the OK code you posted and it does work. I am a bit unclear as to how to modify all the other codes though. I see changing the 0011 to 0012 but I dont understand the missing burst in the correct position part. The rest went a little over my head as well...sorry. I don't mind changing the codes manually for the ones that dont work. I tried making the Guide code look like what you did for the OK code but it gave me an invalid code error in prontoedit. If you can help me understand a little bit more on how to modify the others, then I think this will work.

Thanks again!

You just replace the
0000 0073 0000 0011 000F 000A 0006 0016
at the beginning of each bad learn with
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016
which is equivalent to changing the 0011 to 0012 and inserting 0006 000A. The 0006 000A always goes in that same position.

For the other bad learns that you haven't posted, you should check if they begin the same way as the four you posted and make that correction if they do. For other the three bad learns you posted here is are corrected strings:

Guide:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 001D 0006 000A 0006 001D 0006 000A 0006 0C5B

Video on Demand:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 001D 0006 001D 0006 000A 0006 000A 0006 0C5B

Play:
0000 0073 0000 0012 000F 000A 0006 000A 0006 0016 0006 000A 0006 001D 0006 0010 0006 000A 0006 000A 0006 000A 0006 0016 0006 0016 0006 0010 0006 0016 0006 000A 0006 0016 0006 001D 0006 000A 0006 0C5B

I was using an older remote to learn the commands, and their older remotes apparently can't learn high frequency codes very well. Luckily, I have a newer Harmony upstairs which should be able to do the trick. If it doesn't, then these hex codes will definitely be helpful.

But these are low frequency codes.

What makes you think they are high frequency?