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Philips Pronto NG Family Forum - View Post
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The following page was printed from RemoteCentral.com:
| Topic: | A new low for Philips!!! This thread has 6 replies. Displaying all posts. |
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| Post 1 made on Monday January 10, 2005 at 11:33 |
Bruce Barrington Long Time Member |
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I just got off the phone with Philips support. I reported that in the process of installing the v3.4.16 firmware upgrade my TSU7000 died. I further told them that I had exhausted the remedies suggested on this forum without result. They responded that the unit could not be repaired in the field and that it would have to be returned for service.
Now here's the kicker: I have to pay $260 plus shipping to get an RMA number for repair. The unit is 6 months old and was in perfect condition before being zapped by THEIR software.
I own 3 of these things and used to love them. But it will take me some calming down before I am ready to send them another $260. I this is the most unreasonable support policy I have ever encountered.
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| Post 2 made on Monday January 10, 2005 at 12:00 |
Hagen Schütte Long Time Member |
Joined:
Posts: | November 2004
109 |
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Philips.. Let’s thinks better - or not?
Try to speek over Phone with the General director of Philips USA!
Philips Electronics North America Regional Office: 1-212-536-0500
Hagen Schütte
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RU 980, RU 970 and LI-900 are my toys |
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| Post 3 made on Monday January 10, 2005 at 15:22 |
Peter Dewildt Loyal Member |
Joined:
Posts: | July 2001
6,307 |
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Sounds like the persn you spoke to did not understand this is a warranty issue. Try calling again and see what a different person says, and ask for a supervisor if necessary.
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Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400 |
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| OP | Post 4 made on Monday January 10, 2005 at 16:00 |
Bruce Barrington Long Time Member |
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Peter,
The Philips support guy said the warranty on the TSU7000 was 3 months. I didn't check the materials I received with the unit.
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| Post 5 made on Monday January 10, 2005 at 16:03 |
Lyndel McGee RC Moderator |
Joined:
Posts: | August 2001
12,910 |
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Forget warranty, if the firmware really did toast it, then they should 'undead' it for free!
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Lyndel McGee
Philips Pronto Addict/Beta Tester
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| Post 6 made on Monday January 10, 2005 at 18:42 |
Anthony Ultimate Member |
Joined:
Posts: | May 2001
28,798 |
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last time I looked itwas 1 year
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| Post 7 made on Monday January 10, 2005 at 22:38 |
Wayne Howarth No Longer Registered |
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That's Philips for you, that the attitude they have about all their products, i'm for not buying their products anymore and incourageing retailers to stop selling their products too.... Maybe they will get the message....
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