Lyndel, check your email for response.
thanks,

Thought everyone would enjoy the dialog with Phillips.

My email to Phillips:
Program bombs routinely. If I split the pcf it is ok. Persons on Remotecentral.com have suggested contacting Pronto engineering to evaluate my pcf. It is 2.8MB. Get memory corruption error upon download attempts to the 7000.

I am unable to locate a technical support phone number in the United States to call. Could you please provide one.

Response from Phillips:

*****
Dear Sir,

Thank you for your enquiry.

Indeed we have seen the ProntoProEditNG software causing some problems when editing large configuration files on some systems. With the ProntoProEditNG software editing large configurations, that is configurations with lots of images in it, the software will require a lot of system resources. On some systems the operating system and programs/services running in the background may not allow the system to free enough resources for the ProntoProeditNG software to handle a large configuration.
So to enhance the performance and stability of the ProntoProEditNG software when editing large configurations, it is best to terminate as many background programs/services as possible. This will free additional system resources, and will allow a better handling of your configuration.

Kind regards,

Gerard Feitsma


Philips Pronto/URC European helpdesk
*****

Today I received another email from Philips. This was probably in response to my phone call:

******
Peter,

Please respond to this email with your custom configuration file so that we may evaluate it for you. Hopefully we can pin point the root of the problem and find a solution for you.

 

If you need any further assistance feel free to email us a reply, or for a faster response, call our toll free technical assistance help line at 1-888-486-6272 (8AM-9PM Mon-Fri and 10AM-5PM Sat Eastern time)


Sincerely,
Derek B.
Philips Product Specialist
*****

This message was edited by Ti-maniac on 04/17/04 11:07.

I got the exact same response from the exact same person. They have my files and have been working on them for over a month.

I know that bitching about THEM will not get me anywhere, but I'm beside myself. All along they were eluding to the fact that I was the only one with these issues and one person, "the other day in europe", had similar issues. I can't tell you how many times I've "started over...fresh" and ended up with the same result of "corruption" as they would call it. As it states in the e-mail, I've called Derek for faster response and was told he'd call me back . . . still waiting (day 3).

Are there any solutions?

If you are crashing becausae of the size/complexity of your PCF, try increasing the stack size for PPENG using the program that Lyndel has posted in the files area.

I did use that Utility but I still cannot open any of the files. I started over a few times and still come up with the same issues. I am using nothing out of the ordinary (graphics are all basic Pronto) but I am learning some IR codes.

Are you learning codes on the remote then uploading to the PC or are you learning from the PC?

When learning, I am shooting them straight into the Pronto. I'm using an IR aliasing page that I created to contain 36 IR comands to capture all the codes and then alias the graphic pages to it, I have an extensive library.