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Forums > Brands > Philips Pronto NG Family
Help Downloading
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Help Downloading
This thread has 7 replies. Displaying all posts.
Post 1 made on Friday March 19, 2004 at 14:53
neophyte71
Lurking Member
Joined:
Posts:		March 2004
2
Help!! Have tried but Pronto web help has not been much help. Am running Windows XP professional and have a 3000. I have not been able to successfully upload or download with the pronto. I can send a test signal through the cable and through the pronto as I am programming it online. But everytime I try to download or upload - I receive the warning message - Device not connected to computer. Any suggestions?
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Post 2 made on Saturday March 20, 2004 at 00:50
Peter Dewildt
Loyal Member
Joined:
Posts:		July 2001
6,307
Try resetting the 3000.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
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Post 3 made on Sunday March 21, 2004 at 19:09
mcveyemd
Lurking Member
Joined:
Posts:		March 2004
5
This is exactly my problem!!!!!!
I have a 3000, how do I "reset" it.
Please help.
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Post 4 made on Sunday March 21, 2004 at 19:18
mcveyemd
Lurking Member
Joined:
Posts:		March 2004
5
Worse yet, if I reset it and that doen't fix the problem, then the remote will be blank and I still won't be able to download a configuration.
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Post 5 made on Sunday March 21, 2004 at 20:12
HDTVJunkie
Long Time Member
Joined:
Posts:		March 2004
467
There is a USB upgrade for users of Win98 and WinME. That may help unless you are already using XP or 2000.

I have the same problem from time to time with my XP systems. If I shut down the computer, unplug the 3000/7000 cradle from power, push on both ends of the USB cable and shout things like [email protected]#$% while jumping on one foot, things work correctly when I restart.

J/K about the jumping on one foot, but I think the obcenities are required.
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Post 6 made on Monday March 22, 2004 at 00:07
Peter Dewildt
Loyal Member
Joined:
Posts:		July 2001
6,307
On 03/21/04 19:18, mcveyemd said...
Worse yet, if I reset it and that doen't fix the
problem, then the remote will be blank and I still
won't be able to download a configuration.

Resetting does not wipe out the contents.
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
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Post 7 made on Monday March 22, 2004 at 14:50
mcveyemd
Lurking Member
Joined:
Posts:		March 2004
5
THANK YOU PETER! YOU ARE THE MAN!
Not only did resetting the Pronto not wipe out the configuration that was on it, it also allowed me to re-connect to my computer in the usual way.

THANKS THANKS THANKS THANKS THANKS THANKS THANKS!!!!!!
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Post 8 made on Tuesday April 20, 2004 at 14:32
angel 35
Lurking Member
Joined:
Posts:		April 2004
3
GOT NO ELP ON LINE> CALLED PHILIPS AT 1 888 486 6272 AND GOT THE ELP I NEEDED NOW I CAN DOWNLOAD &UPLOAD GOOD LUCK
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