Friday Dec 8, 2000 I received a new TSU2000/01 with docking station. Let the battery charge overnight. Set it up Saturday and spend a long time wondering if I was going to break the screen pushing on it and nothing happened. I was pushing hard enough to see the displayed image move a little, but no action to change screen. The only way to bring up an image was to push the backlight button. The Mute/Channel, and Volume seemed to be working as the little rings for the IR output would show up when you punched them.

I put the alkaline batteries in it and now you could tap on the screen and it seemed to be working. I removed them and put the battery pack back in and everything seemed to still be working. After it set overnight, tapping on the screen would no longer make it come back on and sometimes it would, but you could not get a screen change from pressing on a button.

I have reset it about 20 times, and it seems to take about 25 seconds and it beeps and comes on, but you cannot depress the soft buttons on the touch screen.

I have never seen any action from pressing the two bottom buttons (shaped like semi-circles) except pushing any hard button (and holding it) seems to dim out the macro and device soft buttons.

The one time that I got the soft buttons to work, I could go through the screens and it seemed like the position of the actual soft button and the position the touchscreen wanted pushed were just a little low on the buttons.

As a note of interest, the backlight is blue or blue-green with a fairly low contrast ration which I would judge to be about 5:1 without measuring it. It is not as easy to read as my Indiglo watch, but the resolution seems to be about as specified. The color of the Pronto unit is silver as is the docking station.

Appreciate any ideas. If not, would you try to get Philips to ship a replacement unit or just return it to the place of purchase (mail order)?

Hmm, sounds like the battery may be defective. But before concluding that, take it out, clean it's contacts, then then the contacts on the inside of the remote, the outside, and on the charger. Then put the remote back on the charger overnight. If things are "dimming" as you specifiy it would seem it's not providing enough voltage. And if it works with Alkalines, then it's the battery and not the remote.

Daniel, It works the same way with Alkalines or Ni-Cads. The touchscreen seems to be totally non-responsive except for the one time that it did work. I have not been able to get it to work with any battery or battery pack.

Ah, you stated "I put the alkaline batteries in it and now you could tap on the screen and it seemed to be working." then never mentioned them again, so I assumed they worked. :-) Sounds like a replacement is in order.

Thanks Daniel,

Is it possible to get a green backlight display (Samsung) from Phillips warranty or is it just the luck of the draw?

All 2000s have the same screen.