If you haven't been able to download or upload from your Pronto & have just about given up on the thing, make sure that you have the new version of ProntoEdit (1.05) AS WELL as the latest Pronto Upgrade (Sys. V3.62, App V4.85)
I had upgraded to the newest System upgrade when I had the old 1.03 version of ProntoEdit, the two don't seem to work together.
I think this may be the case with people who can't upload or download.
*First uninstall any older version of ProntoEdit on your pc, then install version 1.05, THEN upgrade your Pronto's software by going to Tools > Update Pronto.
Thanks to Andy & Peter for their help..
ProntoEdit & Pronto System Upgrades
[Link: smartcon.svcs.com]