Congrats on the new job!
You mentioned finding a way to remove the screws. I've created a little web page that describes how to
open the case, just for situations like this. I hope you find what's wrong.
Just removing the batteries from the Pronto overnight, and/or hitting the reset button (in a hole on the back of the Pronto), may miraculously bring it back to life, too. It's worked for me.
As far as finding a better remote... Good luck. I'm not saying this because I'm a "fan", but because I've looked. About the only serious contenders that have emerged since my search may be the
Home Theater MX1000 and, as you've mentioned, the
RTI TheaterTouch T2. Daniel recently reviewed the
T2, and his MX1000 review should be forthcoming shortly.
From what I can see, even these have limitations compared to the Pronto/RC5000, but they do have nice hard buttons and are more "handily" shaped.
We'd be interested to know what you decide on.
As far as the "dream" remote goes, I'd like something with all the capabilities of the Pronto, but with an LCD display that has raised, programmable buttons. You can program the three dimensions, shape, texture, and position of the raised buttons, just like you program the two dimensional ones now. You can also adjust each button's sensitivity (to touch). That would be even better than hard buttons you miss.
It will also be color (at least 64, but 256 would be better). It will be more handily shaped, and the software would have all the limitations of the current ProntoEdit worked out - totally redesigned, actually. The interface to the computer is wireless.
All that for under $300 MSRP!