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Topic:
Help Dark thick vertical lines on Pronto Pro
This thread has 15 replies. Displaying all posts.
Post 1 made on Saturday May 25, 2002 at 20:56
pojo
Founding Member
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11
Have had Prontopro a few weeks. Recently, left it in a vertical remote control caddy for a couple of days. Tried to use it today, and there are now dark thick vertical lines from top to bottom of screen where buttons are placed. Tried reset, didn't help. Tried to adjust brightness too. Has anyoe had this problem, and can tell me how to fix.Thanks for any suggestions
OP | Post 2 made on Saturday May 25, 2002 at 22:21
pojo
Founding Member
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Have read some othe posts while waiting for replies. My lines are not faint ghostings. They are dark grey from the top to the bottom of the unit, and cover all buttons that I took from Dan's gallery.
Post 3 made on Saturday May 25, 2002 at 22:41
MrKlaatu
Loyal Member
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May 2001
7,749
Is there a stArk contrast between your buttons and yOur background?
[Link: reddit.com]
Post 4 made on Sunday May 26, 2002 at 00:27
Peter Dewildt
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July 2001
6,307
You might need to download a fresh copy of the firmware. Make sure it is the current version (as shipping with PE4).
Peter
Pronto 1000 (retired), Pronto TSU7000, RFX6000 (retired)
Pronto 2xTSU9600, RFX9400
Post 5 made on Sunday May 26, 2002 at 00:52
Daniel Tonks
Wrangler of Remotes
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28,766
Try leaving it horizontal for a few days, see if it improves. Does it look like "bad information being displayed" or "something physical causing the lines".
OP | Post 6 made on Sunday May 26, 2002 at 08:20
pojo
Founding Member
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Okay guys, thanks for replies. Next day, not as dark as yesterday, but still much worse than what you would call ghosting. Black label names on default grey buttons can only be read when holding remote at one specific angle. New firmware download first time required reset and then got aborted due to runtime error. Worked on second attempt, but didn't improve dark shading. Black-on blue buttons from Dan's gallery, with bright day-glo name label colors slightly easier to see. Dark shading only runs verically from top to bottom where buttos are positioned. Always use remote with full brightness, but assumed thats okay as its part of prontopro's settings. Will leave horizontal for a few days as per Dan. Any other ideas?
Post 7 made on Sunday May 26, 2002 at 14:04
Barry Shaw
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688
This is probably too obvious, but aside from the brightness setting you mentioned, are you also adjusting the contrast?
"Crestron's way better than AMX."
Post 8 made on Sunday May 26, 2002 at 15:18
kabster
Founding Member
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1,606
It's broken !
Post 9 made on Sunday May 26, 2002 at 18:08
Barry Shaw
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688
Kabster-

Oh sure... Just like you computer geeks to spout techno-babble... can't you give us your diagnosis in layman's terms, plain english. etc.? Don't suger-coat it!

Funny, but after a customer gives me a long, detailed, drawn-out description of some problem & I say "It sounds like it's busted - we'll have to bring it in & fix it", they're never quite satisfied. They seem to want a more "professional" term. Toasted, Totally Screwed, FUBAR'ed, Smoked, T*ts Up, Boat Anchor, Doorstop, Hammered, etc., don't seem to work either.

And THEN they want to WHY it broke... "Because It Can" is my favorite, with "Bad Kharma" a close second.

Maybe I need to work on my public relations skills...

This message was edited by Barry Shaw on 05/26/02 21:12.11.
"Crestron's way better than AMX."
OP | Post 10 made on Wednesday May 29, 2002 at 20:00
pojo
Founding Member
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May 2002
11
Guess what? Kept unit horizontal for a few days, downloaded firmware a few times, and restored default ccf. End result - dark vertical lines are history. Thanks, Dan, Peter, Klaatu and Barry. Sorry to disappoint you, Kabster. Are all universal remotes this squirrelly?
Post 11 made on Wednesday May 29, 2002 at 22:54
Daniel Tonks
Wrangler of Remotes
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October 1998
28,766
LCDs can be weird things.
Post 12 made on Thursday May 30, 2002 at 00:19
kabster
Founding Member
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1,606
Barry here is one for you :-)
"Sounds like you let the smoke out"
or
"Sounds like the smoke is trapped in the unit and couldn't find a way out"
although I still prefer the simple
"It's broken"
Post 13 made on Thursday May 30, 2002 at 00:29
John Pechulis
Loyal Member
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July 2001
7,127
How bout:

"Sounds like a problem between the button and the floor"

"ESO"

"Sounds like it's time for an update"

JJP
Post 14 made on Thursday May 30, 2002 at 00:40
Barry Shaw
Founding Member
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688
Sure that's simple, but I need to enhance my techie vocabulary to justify our labor rates...

Whoa - Looks like a bad flux capacitor precipitating a negative ion/ph balance, probably brought on by chronic electron irregularity & blockage!

That sounds like a cross between Back to the Future & a Preparation H commercial.. needs more work.


"Crestron's way better than AMX."
Post 15 made on Thursday May 30, 2002 at 00:44
Barry Shaw
Founding Member
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Posts:
June 2001
688
Equipment Superior to Operator?
"Crestron's way better than AMX."
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