BAMA,
Sounds like you may have to return it. Maybe you just made a typo, but the 2000 is a B&W unit, you really didn't try to update it with Pro Edit (color software) did you? If you didn't try to update using the TSU2000 FIRMWARE UPGRADE (not the software) you can download it here:
[Link: remotecentral.com]. You may want to try this before returning the unit. Best of luck,
Jim L