Anyone else seen this? It's happened to me four times.

If the battery goes flat (ie the warning screen comes up) during a user operation - eg while holding down the volume down key - then when the Pronto is recharged it is in a loop, constantly transmitting something (the last user operation, I think - eg my volume kept going down to zero) and continues doing this until reboot.

Looks like a little software bug - it would be useful to know whether this happens on other people's ProntoPros.

Stephen...

Can you post the sys and app level of your Pro?

Thankx!

-Bruce
alpha2data
on eBay

The same with my ProntoPro (RU970 european model of TSU6000) with Sys V1.2 and App V1.2.

Same here with my TSU6000 Sys V1.1 & App V1.1
Mine did the same thing I was channel surfing when the low battery came on. Then I was channel surfing without touching a button. The only way to stop it was to pull the battery pack.
Jerry

The Pronto's never been particularly good with weak batteries. But, assuming it is otherwise still working correctly when the message appears (the B&W Pronto is usually not so lucky), it does seem like a software bug.

Since it is in the initial and latest sys/app levels and no one has reported this, at least in here that I am aware of, until now, I guess this hasn't been addressed by Philips yet.

Any of you folks with the problem call it into Philips support??? Any report on their response???

-Bruce
alpha2data
on eBay

i found this out while demoing the pronto pro to a customer of mine, I had some time saving the sale after that happened

I was about to ask about this. This has happened both times my bat went dead. It always seems to happen when I am increasing the volume too. Had to jump out of bed and manually turn receiver down. Removeing the battery to stop it is a pain. I hope we get a fix.

Could always put it on the charger more often! :)

Philips support told me a sys/app update is coming any day now

jnd53..

Did they say what the sys/app level would be??? I am asking because the one on their web site is the same as the one here, sys 1.1 app 1.2 and the one in the Pros I have been selling is sys 1.2 app 1.2, so I am curious if the update on the web will be to bring the web file to there or actually higher than the current sys 1.2 app 1.2 levels.

-Bruce
alpha2data
on eBay

This message was edited by alpha2data on 10/21/01 08:37.54.

He did not say only that it is coming very soon

Here's a great response from Philips when I tried to log the bug using their website:

---
From: [email protected]

Thank you for your recent e-mail.

Unfortunately I am unable to deal with these products.

Please contact Universal Remotes directly on Tel:-02077440344.

Please allow me to apologise for this inconvenience.

To reply to this e-mail please go to http://www.philips.com Please
include the reference number in the subject line above.

Thank you for choosing Philips.

Kind Regards,
Philips Consumer Electronics (UK)


>Comments:
>
>PRONTO PRO RU970 BUG REPORT
>---------------------------
>
>I have now had four occurrences of the same problem; and it has been
>confirmed by at least five other users on www.remotecentral.com:
>
>If the battery goes flat (ie the warning screen comes up) during a
>user operation - eg while holding down the volume down key - then
when
>the Pronto is recharged it is in a loop, constantly transmitting
something
>(the last user operation, I think - eg my volume kept going down to
>zero) and continues doing this until reboot.
>
>This looks most like a software bug.
>
>versions:
>Sys v1.2
>App c1.2
>CCF USA v1.1
>
>Please advise whether this bug will be fixed in the next software
release.
> Thanks.
>
>--------------------------------------------------------

jnd53 I guess the 3.4.0 released on 10/22, a day later, is the one that was being referred to. I see the APP 1.3 level, but the SYS still remains at 1.1 for some reason.

I have yet to figure out what the SYS 1.2 brings from July 17th that is in just about all the Pronto Pros we are delivery, to the equation. (Any ideas Daniel?)

-Bruce
alpha2data
on eBay

This message was edited by alpha2data on 11/17/01 14:13.48.

Stephen

Perhaps applying 3.4.0 to upgrade your APP to v1.3 would make a difference?

Try it Click On This RC link

or Click on this for a description

As to Philips support in the UK, as one of my customers wrote in another thread here when they were told by Philips UK that no Pro service parts would be available til January 2002 causing me to have to send a new dock over to Leicester by personal courier:

"Philips are as useful as a chocolate fire guard when it comes to service so stay secure. remember you get what you pay for, and in alpha's case a little bit extra!"

I have to disagree with one part of their comment... in this case, after many phone calls to UK and the extraneous measures I took the solve the customer's problem, they should have siad a LOT extra! ;-)

Let us know if the APP 1.3 makes a difference, please.

-Bruce
alpha2data
on eBay