We need a lot more information:
1) What Pronto Model?
2) What Version ProntoEdit?
3) What is your Computer type & OS?
But check out this thread:
[Link: remotecentral.com]And/or use the FORUM SEARCH link at the bottom of these messages or in the Header of the Forum Home Page.
Also Read/Download the FAQs & Manuals from the CCF FILES/FILE ARCHIVE links as well.
MIKE