I have an MX-700 that is about 3 years old and decided it was time to purchase a new remote. Although I obviously don't post much here I have found this to be an excellent site with a wealth of information. I was somewhat surprised to hear the recent news that URC released and seriously considered looking at another company's remotes. I have been very happy with the MX-700 and after doing more research decided on sticking with URC. I initially looked into the consumer line however these looked like they would be more difficult to program to meet my requirements. I ended up deciding on the MX-900.
My real purpose for this post is for those interested in purchasing a URC product. I ended up purchasing from Pro Remotes but not before calling URC. I spoke with a CSR at URC and asked questions directly related to Pro Remotes authorized status and how downloads and updates are controlled. I was very surprised to learn that authorized dealers, not URC, controls whether consumers are able to receive updates; apparently some dealers and/or CI's don't allow updates. I specifically asked if I could receive updates if I purchased the remote from Pro Remotes and I was placed on hold. The CSR eventually came back and said that Pro Remotes supported updates. I next asked what would happen if Pro Remotes went out of business or lost their authorized status. After some hesitation the CSR stated that I would have full update benefits.
I would also like to mention that my local HiFi shop that does custom installations and is apparently an authorized dealer is not listed as such on URC's site; this was enough to make me look elsewhere. A note to authorized dealers and CI's, I would check URC's site to verify that you are listed.
If any of the above is not correct please correct me; I received this information directly from a CSR at URC and understand that this CSR might have been incorrect.
Thanks for listening,
Mike
Last edited by sunstar
on August 27, 2006 13:09.
