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The following page was printed from RemoteCentral.com:
| Topic: | URC finally listening? This thread has 33 replies. Displaying posts 1 through 15. |
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| Post 1 made on Wednesday August 23, 2006 at 16:51 |
mtres Lurking Member |
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Posts: | August 2006
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I've been trolling this hot topic of the new URC policy. I'm just getting ready to program a MX-850 for a project and I needed the software to get started. I called "Tarra" at tech. support at URC a few minutes ago and discussed the new policy. She said that the only difference now is that CI's have a software version that will "live update" vs. end users who have to manually go in, enter all the vital information and re-download and install the new software. She said this end-user downloadable software would continue to be posted as updates are released. I had her repeat this a couple of times and told her that is NOT what is being circulated on the forums. She hinted that there may have been a change on their end. I even told her I was going to post this on the forums and got her name. This may be old information by now but I found it interesting. Sure, it's inconvient to reload software and go through all the hoops but if I can eventually get the same function then I'm not nearly as upset as I was a couple of days ago...
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Matt |
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| Post 2 made on Wednesday August 23, 2006 at 16:56 |
Rem3000 Long Time Member |
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Posts: | January 2005
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What about database access?
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| OP | Post 3 made on Wednesday August 23, 2006 at 17:03 |
mtres Lurking Member |
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Posts: | August 2006
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She insinuated that each new release would have the last db and firmware, etc. I'm a skeptical about all this but wondered if others had heard the same, "lastest" information...or if I needed to check for smoke billowing out of my backside.
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Matt |
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| Post 4 made on Wednesday August 23, 2006 at 17:54 |
henryld Long Time Member |
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Posts: | March 2004
78 |
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| Post 5 made on Wednesday August 23, 2006 at 18:40 |
GregoriusM RC Consultant |
Joined:
Posts: | December 1999
9,804 |
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Ummmmmmmm........ this information has been available almost from the beginning.
You are just registering your remote using your serial number and then you can download the exact same software that the CI's have access to, which includes LiveUpdates of software, firmware and the IR database.
URC hasn't changed their policy. It was just too many people throwing around too much garbage information that got everyone confused.
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When ignorance is bliss, ‘tis folly to be wise. |
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| OP | Post 6 made on Wednesday August 23, 2006 at 18:48 |
mtres Lurking Member |
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Posts: | August 2006
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Interesting since I hadn't found this statement elsewhere. What I don't understand in your posting is your statement that after registration we would have access to the "same software" with "liveupdates". That is NOT what Tarra said. If you are talking about a special passworded site given out by "authorized dealers" then I understand... but I'm talking about (and so was Tarra) the general end user who has a legitmate SN and registers it on their site without a password, etc. (even if purchased from a large online retailer or ebay).
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Matt |
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| Post 7 made on Wednesday August 23, 2006 at 19:37 |
On August 23, 2006 at 18:40, GregoriusM said...
Ummmmmmmm........ this information has been available
almost from the beginning.
You are just registering your remote using your serial
number and then you can download the exact same software
that the CI's have access to, which includes LiveUpdates
of software, firmware and the IR database.
URC hasn't changed their policy. It was just too many
people throwing around too much garbage information that
got everyone confused. No what was stated by Eric of URC is, registering would NOT get software that included "Live Updates" and the software would only be the now current latest version, which made an updated version sound as though it would no longer be available for those registering. Software with "Live Updates" was to be available ONLY through your authorized dealer. People are upset because they do not want to be stuck with aging software, everyone deserves the updates, and updated software is what was supposed to be an included service which came with these remotes.
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| Post 8 made on Wednesday August 23, 2006 at 19:49 |
henryld Long Time Member |
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Posts: | March 2004
78 |
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| Post 9 made on Wednesday August 23, 2006 at 21:04 |
kraut Long Time Member |
Joined:
Posts: | December 2004
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On August 23, 2006 at 18:40, GregoriusM said...
Ummmmmmmm........ this information has been available
almost from the beginning.
You are just registering your remote using your serial
number and then you can download the exact same software
that the CI's have access to, which includes LiveUpdates
of software, firmware and the IR database.
URC hasn't changed their policy. It was just too many
people throwing around too much garbage information that
got everyone confused. Not correct at all. Recall the chronology of this debacle. URC's policy statement (posted in the first post of this thread) stated this: "As of August 1st, 2006, the "live update" feature will be disabled for all existing computer software used with the MX-700, MX-800, MX-850, MX-900, MX-950, TX-1000 and MX-3000 remote controls. This software will continue to operate, but will not be updatable to newer versions. If you own one of these remotes and have purchased it from an authorized dealer, that dealer will be able to provide you with a secure download site for a new software version that will again offer the "live update" feature." Then URC decided to make the "locked" (not updatable) software available on their web site for those who couldn't prove they bought from "authorized" dealers. It was URC's "dime out your seller, get the locked software" program. It is a simple mater to go to URC's registration page and read the following: "BE ADVISED that this version of the SOFTWARE does NOT include a Live Update feature." [Link: universalremote.com]Reinforced by what Eric said: On August 20, 2006 at 15:50, Eric Johnson said...
It is the latest version (July 31), without live update.
There has been no change in policy.
Best Regards,
-Eric
Eric Johnson [Link: remotecentral.com]Let's be careful to post accurate factual information and not "garbage information."
Last edited by kraut
on August 23, 2006 21:22.
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| Post 10 made on Wednesday August 23, 2006 at 21:17 |
gcoville Long Time Member |
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Posts: | April 2006
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I think the news here is that URC may be intending to continually refresh the software on its site to the newest version, yet still without live update. This will mean that those who buy from authorized dealers will get the convenience of "live update". Those who buy otherwise, but still have a S/N, will be tracked by URC and in a database somewhere. And those who ended up with a remote without S/N will have to scrape by. (URC may even still help them, I do recall one post where Eric asked for these folks to tell them their stories.)
We're currently at "one in a row" with the 7/31 version. We'll have to wait and see what happens when the next update comes out.
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| Post 11 made on Wednesday August 23, 2006 at 21:26 |
shnakz69 Active Member |
Joined:
Posts: | February 2006
737 |
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does the new user end version have hex input..... like the CI version via the universal browser??
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| Post 12 made on Wednesday August 23, 2006 at 21:27 |
henryld Long Time Member |
Joined:
Posts: | March 2004
78 |
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On August 23, 2006 at 21:17, gcoville said...
I think the news here is that URC may be intending to
continually refresh the software on its site to the newest
version, yet still without live update. This will mean
that those who buy from authorized dealers will get the
convenience of "live update". Those who buy otherwise,
but still have a S/N, will be tracked by URC and in a
database somewhere. And those who ended up with a remote
without S/N will have to scrape by. (URC may even still
help them, I do recall one post where Eric asked for these
folks to tell them their stories.)
We're currently at "one in a row" with the 7/31 version.
We'll have to wait and see what happens when the next
update comes out. It would help, if this is their plan, to make a formal annoucement and post said info on this and other pertinent sites ASAP. All this vehement rhetoric would be precluded for the most part. IMHO
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| Post 13 made on Wednesday August 23, 2006 at 21:54 |
kraut Long Time Member |
Joined:
Posts: | December 2004
93 |
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On August 23, 2006 at 21:27, henryld said...
It would help, if this is their plan, to make a formal
annoucement and post said info on this and other pertinent
sites ASAP. All this vehement rhetoric would be precluded
for the most part. IMHO Agreed. If URC plans to change the stated policy, it would be nice if they would publicly say so. Regarding the information currently available from URC, the statement regarding the "locked" software has been available since the 4th of this month. To wit: On August 4, 2006 at 16:06, Eric Johnson said...
Update to All,
Over the past few days everyone here at URC has read these
posts assiduously. We agree that to some consumers, contacting
their authorized dealer has proven difficult. To ease
this transition, we are temporarily adding a Serial Number
Validation process to our website. For a limited time,
this will allow those of you with original serial numbers
(traceable products) to register your purchase with us
and download the July 31, 2006 version of the software
for the remote you purchased. This software will not support
Live Updates, however it will allow you to program the
remote you own with the latest software available.
Software available from your authorized dealer will support
live updates. As always, if anyone is interested in purchasing
one of our remotes, you will get honest advice and support
from our authorized dealers.
There has been a lot of speculation in this forum that
the reason we have made this move is solely to protect
an imaginary pricing structure. Our authorized dealers
set prices on their own, without our influence. We only
want to ensure that our products perform correctly.
Unauthorized dealers never attend our trainings, never
have any official communication with our company. We have
had product recalls in the past, no unauthorized dealer
would ever be able to communicate a recall to you, the
consumer. In addition, unauthorized dealers who remove
serial numbers are in violation of many states consumer
protection laws.
The new validation process will not be active until the
evening of Monday August 7, 2006.
Best Regards,
-Eric As of Aug 20, according to Eric, this policy had not changed.
Last edited by kraut
on August 24, 2006 01:53.
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| Post 14 made on Wednesday August 23, 2006 at 22:10 |
kraut Long Time Member |
Joined:
Posts: | December 2004
93 |
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On August 23, 2006 at 16:51, mtres said...
I've been trolling this hot topic of the new URC policy.
I'm just getting ready to program a MX-850 for a project
and I needed the software to get started. I called "Tarra"
at tech. support at URC a few minutes ago and discussed
the new policy. She said that the only difference now
is that CI's have a software version that will "live update"
vs. end users who have to manually go in, enter all the
vital information and re-download and install the new
software. She said this end-user downloadable software
would continue to be posted as updates are released.
I had her repeat this a couple of times and told her
that is NOT what is being circulated on the forums. She
hinted that there may have been a change on their end.
I even told her I was going to post this on the forums
and got her name. This may be old information by now
but I found it interesting. Sure, it's inconvient to
reload software and go through all the hoops but if I
can eventually get the same function then I'm not nearly
as upset as I was a couple of days ago... Recall what another poster was apparently told: On August 19, 2006 at 13:48, Lee Bailey said...
I talked to URC support about the software updates yesterday.
On the standalone editors, such as MX-700, you can still
get your updates. To do it, you simply have to use the
registration process, which will link you to the latest
version. Hopefully, there will still be updates to the
program once a quarter. The new Complete Control software
is not for the end user at all. He also said they are
being inundated with calls about this change. Hopefully,
URC will open their eyes to what they are doing to the
end users. Now compare with Eric's statement: On August 20, 2006 at 15:50, Eric Johnson said...
It is the latest version (July 31), without live update.
There has been no change in policy.
Best Regards,
-Eric
Eric Johnson That statement squares with what is on URC's registration page. Don't put a lot of stock in what a URC employee tells you on the phone.
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| Post 15 made on Wednesday August 23, 2006 at 22:14 |
henryld Long Time Member |
Joined:
Posts: | March 2004
78 |
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On August 23, 2006 at 21:54, kraut said...
If URC plans to change the stated policy,
it would be nice if they would publicly say so. I thought, essentially, that is what I said considering the OP's post and not Eric's or URC's stated stance. I realize a puported new policy stated by a CSR does not hold much credence but any port in a storm. LOL
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