How about this, you expect to pay half price for a remote, I expect you to only get half of what it's worth. So you pay half price, I say you get the remote but not the fully functional software. Sounds about good to me.

If that was the deal before purchase it may be an ok deal.... But that was not the arrangement when these remotes were bought... Also some paid full msrp but got their software downgraded as well... This hurt many customers from all types of sellers, authorized, unauthorized and those who have no idea of the difference...

Thanks URC your customers appreciate this and well remember it when making our next remote purchase (from someone else of coarse).

I've had my MX700 for almost 4 years, and have only called URC ONE time for support, and that was because of a defective piece of hardware that URC promptly took care of. I was a happy customer.

I'm obviously capable of programming my remote and have a fairly complicated home theater system that I change fairly often. I bought from an authorized dealer that cannot figure out how to give me the new software with LiveUpdate. Now I have to waste MY time trying to get back what I already paid for. I'm now a VERY unhappy customer. I don't need support from URC other than the LiveUpdate feature that they sold me when I bought the remote.

I've watched the threads on this and stayed out of it, hoping to just let it play out and see the updates from Eric at URC and hope they would relent and come to their senses. But I just had to chime in about all the flaming.

To state that all, or the majority of people that buy these remotes are too stupid to program them is self promoting CI bullcrap. I have no problem with CI's making an honest buck from people that CHOOSE to pay for their services, but to imply that URC would be overwhelmed with tech support call volume if not for your "mad programming skills" is pompous. Those of you professing how smart you are and how much value you add to people like me because you've had a training class on XYZ remote don't impress me much. I've known many a certified (insert technology name here) engineer that couldn't find their butt with both hands, so training alone means little in my experience. You can pay for a certification and still be an idiot. Continue to serve your clients and stay out of my relationship with URC.

If this is about support then URC should charge for support, not take away something that I paid for. Yes my remote still works, but my relationship with URC no longer does and I'll vote with my wallet. It's a shame, because I like the products but not the big middle finger they flashed me when they pulled this policy change. Back at you URC.

Yep

Nobody said all, and I state that the majority will have problems. I'll put my experiences with people of all perspectives in the AV industry against yours any day. And nobody called them stupid, that's you.

I state that people like you are the exception.



URC is covering some of their costs by trying to get their vendors to offer the support. Of course, this will drive the cost higher.