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The following page was printed from RemoteCentral.com:
| Topic: | URC custom installer hipocrisy This thread has 109 replies. Displaying posts 46 through 60. |
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| Post 46 made on Sunday August 27, 2006 at 02:04 |
On August 27, 2006 at 01:48, BigPapa said...
Then, it says "Custom Programming of a complex home theater
and/or a multiroom system is one of the most challenging
tasks within an audio/video installation. It involves
an intimate knowledge of how the components interact and
exact details on the proper sequences for control." The box also says, "Home Theater Master Entertainment Made Simple" and yes it was the easiest remote to program I have ever owned and I have owned many consumer line remotes including URC's consumer line. Bottom line is these remotes are very easy to program, very easy to learn and very easy to use. The hard part now is getting the correct software, that was easy until a month ago.
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| Post 47 made on Sunday August 27, 2006 at 02:11 |
Stephen Tu Long Time Member |
Joined:
Posts: | April 2003
56 |
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I cannot believe you CIs are using buying Dells from Dell as the analogy to support your position. Dell is practically the complete antithesis of what URC is doing! Dell sells direct to the consumer, it doesn't have an exclusive "authorized dealer" network to add middlemen overhead. It manages support costs while still offering competitive low prices by offering very limited support to those who need little hand holding, & upselling additional service & installation contracts to those who do. URC is more like Apple of some years ago, selling only through dealers & trying to maintain the higher prices. Worked out great for Apple's PC market share huh? If Dell were like URC (and wouldn't get squashed by competition from other PC makers employing direct sales model), you'd be paying 2x-3x what you actually paid for your computer. So for you, buying equipment you don't sell, buying direct from mfg @ cheap prices is fine & good, but as consumers if we try to bypass dealers & get closer to wholesale prices then those who will sell to us are "fly by night con men"? Why would you buy from Dell, they undoubtedly put many computer dealers out of business. If you were consistent in your position you would be buying another brand through a dealer. It's even substantially less of a markup % penalty for you than for DYI buying URC remotes, because the existence of Dell & competitors keeps the prices in line.
Last edited by Stephen Tu
on August 27, 2006 02:25.
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| Post 48 made on Sunday August 27, 2006 at 02:25 |
Jed M Founding Member |
Joined:
Posts: | November 2001
54 |
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Stephen, the problem with your post is it makes too much sense.
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| Post 49 made on Sunday August 27, 2006 at 02:45 |
BigPapa Super Member |
Joined:
Posts: | October 2005
3,139 |
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You don't need a professional to buy a Dell, or be computer saavy even.
A URC remote is a whole nother matter. That's where the analogy doesn't match.
But we were talking about software/support policy, and the comparison does wash. We buy Dells because they work, they have awesome support packages. We don't have time to screw with them on our free time out of a hobbyist's passion or because we think we're getting jacked by some high priced 'computer installer,' or because we're smart enough and we just want to do it on our own.
We need to work, installing AV systems and programming URC remotes.
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| Post 50 made on Sunday August 27, 2006 at 02:57 |
Jed M Founding Member |
Joined:
Posts: | November 2001
54 |
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I would say using a computer is much harder than programming a remote.
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| Post 51 made on Sunday August 27, 2006 at 04:04 |
On August 27, 2006 at 02:45, BigPapa said...
You don't need a professional to buy a Dell, or be computer
saavy even.
A URC remote is a whole nother matter. That's where the
analogy doesn't match. You don't need a professional to buy a remote either, and a computer is very much more complicated than a URC remote there's no comparison.
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| Post 52 made on Sunday August 27, 2006 at 05:29 |
pilgram Loyal Member |
Joined:
Posts: | November 2004
5,684 |
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On August 27, 2006 at 02:11, Stephen Tu said...
I cannot believe you CIs are using buying Dells
from Dell as the analogy to support your position. If you back up a bit you'll find that it wasn't a CI that brought this 'analogy' to the table.
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| Post 53 made on Sunday August 27, 2006 at 09:13 |
BigPapa Super Member |
Joined:
Posts: | October 2005
3,139 |
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I'm saying you need a pro, or some skill, to set one up if it's not a complete package deal.... like a Dell. I didn't mean just purchasing it. Plus, comparisons were being made about support and SW, and there is a comparison.
Last edited by BigPapa
on August 27, 2006 09:20.
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| Post 54 made on Sunday August 27, 2006 at 11:11 |
On August 27, 2006 at 05:29, pilgram said...
If you back up a bit you'll find that it wasn't a CI that
brought this 'analogy' to the table. I believe it was, if you back-up far enough, this was something a CI used at the early change of URC's new policy.
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| Post 55 made on Sunday August 27, 2006 at 11:34 |
On August 27, 2006 at 09:13, BigPapa said...
I'm saying you need a pro, or some skill, to set one
up if it's not a complete package deal.... like a Dell.
I didn't mean just purchasing it.
Plus, comparisons were being made about support and SW,
and there is a comparison. Yes, the comparison is every computer I have ever owned has had excellent support from the manufacturer and also still has working updates. BTW I prefer HP not DELL. I have never needed a pro to set-up my computer or my remote. I have never used a pro to set up any part of my system (I do not consider that cable guy much of a pro and I knew far more about my cable box than he did) which my system combines my computer, Home Theater, sound system and home lighting which all can work with my remote and are all intertwined as one complete system.
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| Post 56 made on Sunday August 27, 2006 at 11:54 |
rmht Long Time Member |
Joined:
Posts: | August 2003
295 |
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On August 27, 2006 at 02:57, Jed M said...
I would say using a computer is much harder than programming
a remote. Do you get the inherent contradiction in this statement considering you need to use a computer to program said remote... nothing big but gave me a laugh on a Sunday...thanks Oh...and JoePerri....thanks, I am disappointed your gracious words are not echoed by more DIYer's
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| Post 57 made on Sunday August 27, 2006 at 12:15 |
On August 27, 2006 at 11:54, rmht said...
Do you get the inherent contradiction in this statement
considering you need to use a computer to program said
remote...
nothing big but gave me a laugh on a Sunday...thanks
Oh...and JoePerri....thanks, I am disappointed your gracious
words are not echoed by more DIYer's Yes but you quoted Jed M, he was responding to BigPapa who made it sound as though a URC remote was something more complicated than a computer and needed a professionals help where as a computer did not need professional help. quote: "You don't need a professional to buy a Dell, or be computer saavy even. A URC remote is a whole nother matter."
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| Post 58 made on Sunday August 27, 2006 at 12:19 |
diesel Senior Member |
Joined:
Posts: | April 2004
1,177 |
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On August 27, 2006 at 01:52, Rich_Guy said...
The things you are comparing are copies/pirated imitations,
what we are dealing with is 100% genuine URC, but URC
cannot control its distributors so it punishes its customers.
Most of these remotes do still have the serial numbers.
Yes URC should also include the software on CD packaged
with the hardware and licensed to that unit ! When this
new policy started many received their new remote only
to find no software included and none available online
either. WOW thanks URC But the problem is not all devices are "100% genuine". This is posted in another forum: On August 25, 2006 at 13:21, killermiller said...
I'm not sure if there are other posts here regarding this,
but I wanted to assure that people were informed and no
more dumb asses like myself get fleeced by this reseller.
DO NOT BUY FROM "I-NET DISTRIBUTORS" !!!!!!!
I Purchased a MX-850 from I-Net Distributers from E-Bay.
they remove the serial numbers prior to selling the product,
which makes the Manfacturer "Universal Remote Control,
URC" not even want to deal with those units.
I purchased one such unit the MX-850, and the Seller did
say they would honor A warranty (there version of a warranty)
and even extend the warranty (again there version) but
when I called or attempted to contact URC via Internet
they advised me they would not support any product without
a serial number and could possibly be an illegal unit.
When purchasing a remote from I-Net Dist they send out
what is obviously a bootleg copy of the software (it actually
has a hand written in Sharpie number of the unit you are
buying I.E. MX-850), which mine was corrupted, which is
why I found out so quickly that this unit had NO FACTORY
support. I tried to download the software, and low and
behold you are not able to download ANYTHING or do ANYTHING
on URC's site without a (wait for it) SERIAL NUMBER.
After speaking to three separate Technical Specialists
from URC they say any new units are not even shipped out
with software anymore and they just have there customers
of new units download the software, then all updates are
free, I have verified this with an actual authorized Dealer/Reseller.
I can tell you from experience that if you are looking
to get any kind of Factory support from URC for there
remotes, DO NOT BUY FROM I-NET DISTRIBUTORS, otherwise
if you want to roll the dice and hope they I-Net Dist.
sends you a good version of the software, assume you have
no technical issues, will not need URC customer service
or technical support at any time in the life of your
new remote, then I-Net Distributors might be the guys
for you.
Definately not for me. This is what URC is trying to stop.
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| Post 59 made on Sunday August 27, 2006 at 12:37 |
On August 27, 2006 at 12:19, diesel said...
But the problem is not all devices are "100% genuine".
This is posted in another forum:
This is what URC is trying to stop. The hardware is 100% genuine URC, somewhere down the line of distribution something URC can create better policy to control, some "authorized" purchaser is turning a profit distributing these remotes to these sellers. It is NOT a customers resposibility URC is punishing the consumer for problems within it's distribution. THIS IS UNFAIR. Correct your internal problems URC do NOT take this to the consumer!!!! Also MOST of these remotes DO have the serial numbers. The ONLY problem this buyer has had was he could not get the software because he had no serial number and URC won't give the software now without it. AGAIN URC created THIS NEW PROBLEM. URC needs to take care of its consumers,,,,, and go after and punish the bad distributors who are getting these remotes somewhere down the line through URC. Go after the criminals don't create new victims !!!
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| Post 60 made on Sunday August 27, 2006 at 13:17 |
Jed M Founding Member |
Joined:
Posts: | November 2001
54 |
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On August 27, 2006 at 11:54, rmht said...
Do you get the inherent contradiction in this statement
considering you need to use a computer to program said
remote...
nothing big but gave me a laugh on a Sunday...thanks
Oh...and JoePerri....thanks, I am disappointed your gracious
words are not echoed by more DIYer's This attitude is just getting old. Is everybody here a 14 year old? I am glad I gave you a laugh though. Maybe next time you should read the statement in context.
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