LOL. Go ahead and keep saying that to yourself. Smack your heels together when you say it, it will surely come true! That is truely the most ridiculous thing I've ever seen typed in this forum. Please, my boots don't come up high enough for that pile.


See, you clearly can't understand that there's alternate viewpoints to your own. All of the people who've come to this forum bitching about getting screwed... usually give a send off post after they got their SW. The only difference is you got everything you wanted and needed a long time ago, and you're still here raising a stink about it and... er, debating. URC gives the SW to people, and anybody who still doesn't have it isn't sending an email or getting on the phone.

What about all the other types of customers besides people like you? You seem to forget about them. What about people like me? I'm a customer, it's a good move for me and my customers. What about the people who maybe aren't as saavy as you but though they might be? Well, don't you think it's good for them to have to talk to somebody on the phone before they make a purchase and understand a little deeper what they're getting into? Isn't channel control good for them?

I discuss this stuff with some URC guys, are they all lying when they say their swamped with phone calls about really stupid stuff? Maybe they are, but then again, all I have to do is cruise the forums here and realize that there are a lot of people asking some dumb questions that they could've figured out on their own. URC perpetuating a major fraud? Hmmm. They could charge 900 number tech support as someone suggested.... but then again, I'd bet they still would get flack for it.

What they're doing is forcing service upon dealers, which then creates a more personable relationship. I can't see what's wrong with that at all.

Back to people like you, what's the difference from before to now? Instead of a "Buy Now" button or a "Search for Lowest Price" button, you might have to go to a CI or AD and pay a few bucks more. Most CI's would likely sell you a remote at small margin if you agree to a non-support warranty; product failure only, no programming help or support, SW provided. No personable support from CI's who know way less than you do, and you don't have to pay for it.

End sum to you, not much change. Everyone's happy...

I guess the bitching helped them. I am still stuck.

Why is this not a valid answer? RTI remotes are not widely available through "unauthorized" channels. If RTI can do it, why can't URC? The fact is that URC doesn't want to limit the remotes to professional installation. They would rather maximize profit. Basic calculus.

RTI is only available through one distributor. Maybe URC should do it too... then again, what about all the DIYers who want to use them?


Actually, it's just math. URC doesn't want to sell the MX to just anybody for obvious reasons, it costs them too much money in tech support.

Then they should require a dongle to run the software.

Actually if they required customers to register before providing technical support, that would have solved the tech support issue. But since they didn't do that and instead focused on the s/w which only CREATES tech support issues, it's apparent cutting down on phone calls was never the goal of the policy change.