Rob,
Things are going well, thankfully. The part that provided me with the abiliy to do this offsite is my experience of being a Lead Tech Support Agent at URC. I've been through so many troubleshooting sessions there that it's down to a science now. Had I not known all of the little ins and outs, I may not have been able to do this nearly as well.
There are some other companies who tried this, but most of them aren't around anymore. It's a lot of work and requires full time dedication. That's really all I can say.
I will certainly keep you in mind if I need backup. Which contest did you? If you meant the URC template contest and are good at graphic design, we need to talk. :)
Thank you,
Damon DG
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