I was at training the last few days and mentioned that the MX3000 was available on ebay and Margarita( instructor) said she was going to have a few people from URC look into it and said if it was a dealer that they were probably going to lose the line. I guess if it was a used one that a customer listed, there wouldnt be much they could do??

Glack

Most remotes tends to rattle a bit when they're dropped. I always check the edges when people say there is something wrong with they're remote. Usually find a scuff or dent.

If you check out URC's site or have seen them at CES or Cedia you'll discover they manufacture a wagonload of remotes for many companies from HK to Scientific Atlanta with the same tight quality standards.

I am amazed they last as long as they do. I've seen remotes that still work that I won't even touch (you know, the ones that have grease and buggers all over them).

Cudos to URC for the hundred of remotes we've programmed and the thousands they've manufactured that work inspite of they're abuse.

This industry can really make a person cynical over a short period of time because of companies like Monster or Bose (since we're naming names..).

I have had many MX series remotes over the years. They all have worked execellent. The only problem I have had was with the base station for my MX-800. I called URC and they exchanged my base model for a newer version one that dealt better with some interference that was introduced by my Moto 6412 DVR. I paid for the shipping to them and they paid to ship a brand new unit back to me. The unit was over 12 months old; however, they never asked for an invoice or anything else. I have never had an experience like that with another manufacture, they are great. By the way the RF base station worked fine until I got the Comcast DVR which came out 14 months after I purchased my remote.

I am now going to upgrade my two MX-500's (that still work great) to the MX-850's. Once you start using the MX editor software, you will never be satisfied manually programming a remote. I have read here lately that there were some issues with the most recent update, but they have worked very hard to fix those problems and made available past downloads until the current versions are fixed. I have used the software for many years and couldn't be happier with it.

I am not a professional installer, but really enjoying working on my own systems. I couldn't even begin to count the number of remotes I have purchased over the years, but I can say that the URC's are the best I have used and the only ones I have purchased over the last couple years. These have definitely been the best value investment I have made in my home theater systems (I have 3 in my house!).

These guys are great!

Kris Dunning

I have sold and programmed many URCs and not one has failed in the field yet. I have had two that were bad immediately after programming. I own a URC and I love it. HTM really has a great line up, now as far as the comments made so far, everyone is entitiled to thier opinion and when posting here on these awesome forums, I hope I would feel safe that no one would tear my post apart for putting in my two cents.

Regarding the original topic, sounds like HTM love thier clients and really wish to keep them happy.

Good job HTM.

URC-HTM...GREAT products with terrific tech support, and for the love of GOD they have Eric Johnson!!!! Could you ask for anything more??!! I have sold and programmed LOTS of remotes for various clients, and not ONCE have I ever had a problem or complaint. If you think that URC-HTM has issues, dig a little into the pronto forums and check out the debacle that goes on with the many black screen of death issues that they have, and when you are done, try calling their tech support, and say you have a problem, I think you could hold a better conversation with a brick wall.

my 02

lol mr2channel, brick wall eh.

bcf1963...... been scared away by his own ignorance?

Sorry that many of you on this board are unable to hold a reasonable conversation and talk about the issues in a sane manner without resorting to insults!

Enjoy your little love fest of their product here on this board... and God help anyone that might disagree with you!

And no, I have no financial stake in any company that manufactures or makes remote controls.

Funny thig is bcf, IMHO nobody has insulted you at all!. We all just happen to love URC products and service You have brought to the table some less than impressive stats PPC testing and failure rate. Again, its clear that your out numbered here. URC product is among the best..and yes things break, but Its quite unfair of you to suggest that the URC guys dont test their work, just becuase someones light broke twice. bottom line!!

On March 19th DDeca wrote

"Umm, what name exactly were you called?? How about now...you seem like a miserable, over-sensitive, impossible to please, snob"

Not looking for an argument or taking sides, but if that was not an uncalled for insult I don't know what is. Keep your statements factual and your argument has more validity.

I got my first MX-500 over 4 years ago. It's gone through two firmware updates, the broken backlight problem, and lots and lots of heavy use. The remote has been great, and HTM's customer service has been absolutely first rate.
Until now (cue ominous music!)
I recently added a Moxi DVR to my setup, and as most of you probably know, the 500 can't control it without a firmware update. I Sent the remote in as before, no problems, but when it came back, I noticed that whoever handles the pre-programmed codes at HTM decided to pretty much randomly assign the commands to the 500. Most (but not all) of the transport functions are on the correct buttons, but the LCD buttons are as random as it gets.
Since you have to use a P-Pro code, you have no ability (that I'm aware of, and I do have IR-Clone) to affect command placement.
I sent a polite e-mail letting HTM know that I thought this was a little odd, and asked if it was possible to have the device set up more logically, or if there was any way at all that I could get the setup to work better for me.
I received no reply at all. Not even an acknowledgement that they got my message.

I bought a Harmony 680 a few days later, and it's doing a much better job of controlling my setup than the 500 was able to do.

Anyway, I think they're a great company, and I'll still consider their remotes in the future, but I won't be buying one in the near term, unfortunately.

My fault...didnt realize that ddeca insulted him...but seriously, I believe my point is still as valid! I guess its technically impossible for a company to empress everyone they deal with. Ive had great service from URC...and thats my 2Cents

I must admit, I have sent them a couple emails over the years....commenting on how I like the old thumbpad/select button, rather than the one with the gemstone buttons. I own 2 MX-500's with the older one being the one I like best.....you can hit the select button with confidence that you will select the correct thing. On the newer one, I often select the incorrect item because the thumbpad toggles either up/down/left/right. I asked them in the emails, if there is anything they can do that can fix it, perhaps even sending it back to them, for them to put a new thumbpad (preferrably the older type), and although I have filled out more than one of their email support forms.....I have never received any answer from them.

Overall I think the quality of the remotes is good, having owned them for many years......without any other problems (besides that one design flaw). My only other complaint is the lack of dedicated menu/info/guide/exit buttons. The newer/better models have them, but then you lose the m1, m2, m3 buttons as well as losing the skip left/skip right buttons which I like for my dvd player and vcr.

I two love my mx-3000. It's my first URC and I am very happy with it. I owned a pronto for six years previous. I had a few problems early on and tried the email approach for service and I must admit that never got a response either. But happily, their phone support is a different story. As long as you get the right guy your problems are over.

Lane