I am just trying to get going with my new MX-1000,
and found that when I try to upload the current
program to the PC, the software hangs, and I am left
with nothing to do but kill it using the task
manager.

Specifically, I start the Designer, and go to Tools ->
Upload. The dialog tells me to Program Loading
screen, and press the Operating Program Upload
button.

When I do, both the remote and the software show
their progress bars move all the way to 100%. Then
the software dialog's OK button gets enabled.

Within about 2 seconds, the remote returns to the
Program Loading screen, and at the same time, the
OK button on the software dialog gets disabled. Now
the software is stuck in a 99% CPU loop, and must be
killed.

I did try clicking on the OK button before the 2
seconds were up, but this didn't help. It let me
enter the name of the file to save, but when I click
on Save, the software just hangs again.

I saw that someone else was able to get the upload
feature to work on Windows/2000, so I'm sure it
must work. Does anyone have any advice for me?

Firmware version: 2.13
Windows 2000, s/p 2
Port: COM1

Thanks,

I'm sorry that this is sort of a "non-answer", but have you contacted the manufacturer? They may be able to provide more detailed technical support for this issue. Toll Free: 1-(800)-901-0800

David
www.BlueDo.com

Yes, I'm in contact with the manufacturer, but so far,
no solution.

I was really looking for some ideas on how to solve this.
Sometimes, the user community has better information, as
they are the real "users" of the product.

Thanks for your help

Do you have your serial port settings to use software handshake?

If that doesn't work, try using COM 2 instead of COM1. It's worked for a couple of other people before.

... Greg

That's an interesting question. The documentation says
it must be set to:

11500 8/N/1 Xon/Xoff

but the URC representative told me it would not work
unless I set the port as with:

9600 8/N/1 Hardware

However, with either setting, the result is the same.
It acts like it's uploading the program from the
remote to the PC, but after it gets to 100% (and
reports success) the OK button switches to disabled,
and I'm stuck.

I'll try using COM2 and see if that makes any
difference. Based on the contradiction between the
printed documentation and the support tech, can you
tell me what com port settings you're using?

Thanks,

Well, I tried the following settings on Com2:

115200 8/N/1 Xon/Xoff
115200 8/N/1 Hardware
115200 8/N/1 None
9600 8/N/1 Xon/Xoff
9600 8/N/1 Hardware
9600 8/N/1 None

In all cases, it acts the same (as described before).
I'm a little unlcear on how it should work. After you
set up the software, and then push on the "Operating
Program UP LOAD" button, the progress bars on both
the remote and software progress through 100%.
After than, the software claims that the upload was
successful, and the OK button is enabled.

However, within a couple of seconds, the remote flashes
back to the program settings menu, and at the same time,
the OK button is again disabled, and there is no way
to save the uploaded file to disk.

How does this work for you?

I have to have the cursor positioned over the OK button, and when the upload flashes OK, I hit the left mouse button. If I take over an instant to select OK, there is no way to store the file. The software is not very good, and it looks like it is not going to get any better.

I noticed that if I click the OK button fast enough, I
get the file save dialog. However, once I enter the name
of a file and press the Save button, the software just
begins eating up 100% CPU and must be killed using the
task manager.

My com1 port settings are:

9600
8
none
1
none

My computer is a Dell, not that it should make any difference. I haven't had any trouble uploading or downloading though.

Well, I've tried my MX-1000 on 5 different PC running
three different operating systems and several different
com port settings.

I have nothing left to try now but to return the MX-1000
for an exchange.

When I get a new unit, I'll report back with whether or
not it works.

Thanks to all for the help.

Well, I got a replacement MX-1000. It appears to be
a newer production version, and has a newer firmware
version (2.14 rather than 2.13).

When attempting to upload the program from the remote
to the Windows 2000 PC, it still fails, although in
a slightly different way. The "upload to a new file"
appears to complete, and I am able to click on the
"OK" button, but after entering the name of the file,
and clicking "save" on the "Save As" dialog, the
application still hangs, chewing up 100% of the CPU.

When I try the same operations on a Windows/98 PC,
it works fine.

For now, I'll just keep the Windows/98 PC around as
a "MX-1000 programming" machine. It's not too
convenient, but at least it works.

Thanks to all who tried to help.

Dude! You got a Dell! ;-)

How do you tell which version of the firmware you have? I just received my MX-1000 and I want to make sure I have the latest firmware before I tackle the programming effort.
Thnks!

Similar problem w/ Win XP. At the end of uploading, which seems to go fine), there is an error message that say's "There has been an error and MX must shut down", or something to that effect. Click OK, and MX closes.
What operating system does MX function correctly for? I am using an IBM A21 ThinkPad w/ Win XP Pro.

That is the question we are all trying to find an answer for :)

Sam in Phoenix