I called customer service for tbe MX1000 and left my name and number - no reply. I sent a lengthy e-mail dtailing my problems and received an e-mail that said they needed a few minutes to review the matter and would reply shortly - never heard another word. Another request by e-mail - no reply. Has anyone received any assistance from MX1000 customer service?

A few weeks ago I was having some serious problems and sent a frustrated email detailing what was wrong with both my remote (since fixed) and with the software debacle. I sent the email on a Sunday afternoon and got a phone call the next morning.

I was having problems uploading from the remote. Other devices worked fine on the same port - I could flash a GPS and upload/download waypoints and routes, etc. I emailed via the web page and it took a couple of weeks to get a reply. (*BTW, the reply essentially stated that the remote couldn't have been the problem. Hah! Fortunately, I had already returned it.*)