My whole point is that that does NOT work with URC. Wouldn't it be great if URC would be sensible and professional!

All hope is lost in my eyes. It's clearly time for me to let go and move on... exactly what URC wants me to do.

Best wishes to all!

-- robm

GregoriusM: Have you heard any feedback from URC about the MX-1000 software Development (or complaints about our emails)? I just thought I would ask seeing how the MX-700 software is about 98% complete now.

Or have all discussions of the MX-1000 faded away in the emails that you receive from URC? If nothing else do you think that URC could give a concession on the MX-700 to "Almost Happy" MX-1000 owners?

Thanks for your input

Harvey

I'll go stand in the corner...


This message was edited by hord on 04/24/02 18:49.58.

Again, my participation in this effort is partially based upon simple, professional letters and/or emails to URC.

Posting about BS and mushrooms in this thread is counter-productive.

URC reads this thread.

If you want me to "go to bat again" for this cause, please keep your comments on-track and state your case without sarcasm. It's really not that hard.

Thank you.

------

Answer: No. I have not heard from Mr. Davis at URC, but when the MX-700 software is fully complete and uploaded to the URC/Home Theater Master web site, I will be in contact with Mr. Davis by email and telephone and will report back what I learn, if anything.

------

However, I repeat, sarcastic references to the past performance of URC (HTM) serves no purpose other than to rile the people at URC, rather than ameliorate the situation at hand. Our case can be succinctly stated, including our exasperation with HTM's past performance with regard to the software, without alienating them in the process with sardonic remarks.

... Greg

Has anyone noticed that "Best Buy" is now carrying the MX-1000. I have seen it advertised on their web-site. My guess is that URC is not satisfied with sticking it to only a select few customers, but now seems hell bent on sticking it to the entire world.
You have to wonder if this remote is the office joke at URC. I have this vision of sales people ringing a bell, laughing and giving each other "high fives" every time another "sucker" is born.


This message was edited by Phil Cote on 04/24/02 07:52.50.

I too have not received a response to my emails to URC.

Does anyone have a contact at Best Buy that they could direct to this site?

It would be interesting indeed if we could bring to Best Buys attention the absolute horrific support URC is providing for their "flagship product".

I think Best Buy would have a bit more influence on URC than we do. If Best Buy sees/hears about the buggy software and the lack of support from URC they may reconsider carrying the MX-1000. The threat of a major national retailer dropping their product may be what it takes for URC to get off their duffs and actually start to support their product as they promise to do on their web site.

Another tact would be if there is anyone who is a lawyer or knows a lawyer to look into a class action against URC for providing a buggy barely-functioning product, not fixing the problems, and refusing to support the product. Isn't that fraud?? isn't that actionable??

Just some thoughts to bring some serious pressure on URC to force them to provide what they have promised to provide - since they are not professional or courteous enough to do this on their own.

I agree with you, Greg, but I think we're all fed up with the situation, and some URC customers feel the need to vent a little. To be honest, if I hadn't won that ProntoPro, I'm pretty sure I'd be a bit more emotional about this subject.

Even though I considered the MX-1000 to be a relatively expensive accessory for my home theater, I thought it would be well worth the investment, mostly because of its advertised software updates. I never imagined that URC would make only two attempts at this feature within the first few months of the product's release and then completely abandon it.

After e-mailing everyone on the list that Harvey (hord) provided me, I received a few replies that said things like: "Too Late. I went to a Pronto and RTI. The MX1000 is essentially a rip-off." So, it seems that some MX-1000 users just gave up and moved on to other high-end remotes instead of making a big deal about it like others have chosen to do on this forum. That's great for those who can afford to do it, but I think the people who are most frustrated by this situation are those who simply want one remote, who bought the MX-1000 thinking that would be it, and now they're pretty much stuck with it because they can't justify spending another several hundred dollars on a different remote. That's not to say that the MX-1000 isn't a very capable remote as-is, but it simply hasn't lived up to its billing.

Since I spend a lot of time checking out the Pronto forum these days, I can't help but laugh a little when some people there complain about ProntoEdit. If they only knew...!

This message was edited by John Corkery on 04/26/02 11:24.06.

I echo Johns thoughts on this matter. Most of my friends spent less on their DVD players than I did on my MX-1000! I must admit though I still don't regret buying it, as it does most things I ask of it (even if 14 step macros do take 7 seconds to fire!). But the fact that it is soooo close to being Excellent is what makes the wait for new software so frustrating!

As you can tell by my constant chattering under these posts, I am very keen to see URC go that one extra step into making their Remote line (MX-500,Mx-700, MX-1000) second to none. The MX-500 and MX-700 already seem to be there, its just the MX-1000 thats lagging behind. I know this has all been said time and time again, but I think it is important to note why MX-1000 owners have been venting (via URC Bashing) on this forum.

As our email campaign seems to have had no direct response (I still have had no reply) I can only assume (hope?) that URC is still busy tidying up the MX-700 software arrangements and that is why the MX-1000 still remains dormant. But by Gregs forcasting, the MX-700 will be shipping within a fortnight. After the MX-700 hits the streets we may start to see some replies or action. Be strong...stay calm... and cross every finger you have!

Harvey

OUCH!!

Kind of cracks the 'ole knuckles, huh John?

I am absolutely gabberflasted that no one at URC responded! I mean come on, at least an auto-response would've been better. You know...like, "Thank you for your opinion. We appreciate it. Adios". But no, they seem to ignore the dozens of emails from us.
Hey Mr. Davis etal., you can do better than this. Drop one of us a line, okay?.

I sent an e-mail to an individual with which I have had previous contact at URC. He informed me that he was aware of the campaign here, that the campaign was directed to the right people (not him), and that he had no information on what the future holds.

Bottom line is that the message is getting through, but a response is not. I wouldn't think it should be that difficult to respond with "we'll do it", "we won't do it", or "we don't know yet." The silent treatment is just plain rude, and I would never dream of treating any of my customers this way.

My e-mail to this individual included what follows below - still a glowing review for the potential of this remote. I think "flabbergasted" is the right term here. My email:

"As you're probably aware, there's a lot of speculation over at Remote Central about the possibility of a final update for the software of the MX-1000, and I was hoping you could shed some light on whether or not that might happen. I have never "trained" my wife how to use the MX-1000 as I was hoping to do it only once, and was waiting for the simplified operation the rumored updates would allow (macros ending on any page, ability to copy a single button across multiple pages, etc.). If it's not going to happen, I need to go ahead and see if I can make do with the existing software, or move on to another remote. I know that this remote is currently doing things it was never originally designed to do (PC programmability), but it is so nearly perfect, I'd love to see it carried all the way.

"For what it's worth, I've been keeping my eye out for new remotes, and nothing comes close to the 1000 for my needs. Because of some fairly involved macros, PC control of system, and wife, I need the LCD screen so I can customize buttons and menus. (I need to minimize the number of apparant button choices (so the 500 is out), need to use TiVO logo, network logos, etc., and customized buttons which allow me to control a large CD collection, specifying specific genres of music). But also, I now insist on the somewhat unique lay-out of hard buttons available on the MX-1000 which provide a navigation thumbpad surrounded by transport buttons. This configuration of hard buttons is absent on the Pronto, the new Marantz's and all other remotes I've looked at.

"Bottom line is, nothing comes as close to perfect as the 1000, and it would sure be nice if we could get at least the "greatest hits" of requested updates if not the entire list. Any feedback would be greatly appreciated."

This has been forwarded to Mr. Davis




This message was edited by kirkus on 04/27/02 11:24.50.

I know exactly what you mean. I think the hardware design of the MX-1000 is darn near perfect. If I could only program it the way I wanted to, I might actually prefer using it over the ProntoPro. At least it would be a very close call. (The display on that ProntoPro is awful purdy...)

My fingers are all sticking out every which way and now I can't get 'em uncrossed!!

(I had to type this using my nose!)

This message was edited by John Corkery on 04/27/02 15:40.38.

Could someone please post a list of emails to which we shoudl direct our comments?

At home, we have been fustrated by the lack of macros, punch through, and programmability for the hard buttons. At work, we are evaluating universal remotes for our digital set top box studios and will probably be buying dozesns, if not hundreds, universal devices. The person who is making the purchasing decision asked my opinion of the MX1000 and I advised him not to buy from this company but stick with the new Pronto which is his first choice. If I'd recommended the MX1000 he would have gone with my recommendation. HTM has lost at least a hundred thousand dollars on this.

John Davis, President and General Manager of Universal Remote Control - [email protected]

There is no use in sending email to anyone else, IMHO.

... Greg