Just to share my own personal experience for anyone considering the purchase of this remote: don't.

I have recently discovered that the warranty on these remotes is essentially worthless. In my case, the remote was just past its warranty of 1 year and "broke" after a nightly update of the EPG. The remote wasn't dropped or damaged, it started misbehaving after it locked up and had to be re-booted. I figured Philips would be generous and extend the warranty given the high price of the remote and its unimplemented features. I was wrong. Philips, as an absolute policy, does not extend any generosity on what they call a "depot" product, which applies to the iPronto.

So anyway, I had to pay in advance to have my unit repaired. It cost around $250. The deal was the job could be small or large and that this fixed price would cover whatever Philips had to do to repair or replace the unit. After over a month, they called to say they couldn't repair the unit. Here's the kicker: they can't replace it either. Philips claims they have no replacement units to send me.

So in my case, they're refunding my purchase price of the unit. They won't refund the "repair" fee; nor will they refund the tax I paid on the unit. So all things told, I'm out a pretty considerable amount of money and have no remote. My programming is probably worth more than the unit itself, so when you throw that in the mix, it's a complete disaster.

So anyway, consider yourselves warned: Philips has no replacement units and at least in my case, was unable to repair my remote. I suppose I'll be looking at the MX-3000 and starting to program from scratch.

-Bart

If you're in the UK, that response from Philips is illegal, so I'd pursue it further. I'd start with Citizen's advice, orthe consumer association if you're a member. If you're not in the UK, double check your country's trading laws.

If you are in the US and live in a State that has strong consumer protection (i.e. "lemon") laws (e.g., California) you may be able to get satifaction by registering a formal complaint. You can usually find out how to get in touch with your state's consumer protection agency on the Internet. You may be able to submit your complaint online with minimal hassle. A brief letter from your state agency indicating something like "if an investigation finds that you are not in compliance with state regulations, you may be precluded from selling in this state" will likely have the desired effect.

You should also contact the dealer who sold you the device. If it's a legitimate company, at the very least it should refund the sales tax. It can just deduct the amount from its sales tax bill as it would for any refund, so it won't cost them anything. If it is a a really good company, it should refund the repair fee to you, and then go after Philips or Philips' distributor for reimbursement.

I've seen hundreds of complaints like yours posted on Remote Central. Seems like almost everyone tries to get satisfaction from Philips (or other mfgr), when they ought to be dealing with the outfit that sold the device.

Nothing he can do. Philips already gave him a full fefund.

Yes, but they kept his $250 repair fee, even though they did not repair it!

If philips wants to give me a full refund of what i paid less 250, ill take it!!!!!
I got ripped on this thing!!!