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This thread has 28 replies. Displaying posts 16 through 29.
Post 16 made on Thursday March 24, 2005 at 03:45
mkenyon
Lurking Member
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November 2003
8
My iPronto sometimes has the waking up problem too and I've found that pressing the Mute button normally brings it back to life.
Post 17 made on Thursday March 24, 2005 at 12:01
Barry Gordon
Founding Member
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August 2001
2,153
Many times when having the wakeup problem, a violent shaking of the unit sometimes brings it back up. I also believe it is not asleep, but rather "Dark" i.e. no backlight. i say this because many times if I tap where i am pretty sure the key is the IR gets emitted and the unit lights up.

To recap, I pick up the unit hitting the side button to turn it "on" does not work. the voluime scroll does not do anything, Randomly tapping the touchscreen some times does the trick, violent shaking sometimes does it, blindly hitting an active (button) spot on the screen sometimes does it.

I sometimes wonder if there is a way to keep the backlight on all the time when using the unit and then shut it off when I plug it in the charger. That would be a nice option and be much more friendly to non "pro users" such as guests. In that vein i wonder what the battery drain would be if the backlight was always on.
Post 18 made on Friday March 25, 2005 at 16:35
jschaffer
Lurking Member
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March 2005
3
Same problem I have. New TSI6400 iPronto purchased two weeks ago (March, 2005). Uses v1.8.2 on unit and 2.5.2 on iProntoEdit. Will not awaken after a few hours of non-use. This is consistent (happens every time), and only reset or disconnect/reconnect battery wakens unit...very frustrating. Two emails to Philips with the results: "reset your unit." One call to Philips: "let me get you someone more experienced to call you back" and then nothing. Haven't even gotten to the point of trying to program and actually have it control my TV and cable.

I noticed most of the posts in 2003 and early 2004. Apparently even in 2005 this problem still exists.
John
Post 19 made on Sunday March 27, 2005 at 02:14
Philbert
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March 2005
9
I have recently had problems as well with the EPG suddenly saying there is no data, meaning either I somehow missed noticing that 1 weeks worth of downloads didn't occur, or something killed off the data in one day. This has now happened 3 times in the last few months. I have the latest version, 1.8.2, and it is silly when it tells me that my Network is likely not functioning, this when the network symbol is happily on and the signal is listed as strong. I even went to upload a possible update, to which it checked and found no new such version exists - using the network of course.
Then, the remote refused to "wake up" forcing a reset. But after that worked, the EPG was able to download.
Barry, if the remote is active, the network icon would then appear, correct? When I checked, that did not appear, which to me means that is is still asleep, and not that the screeen is dark. Also I have the sounds active, so I'd hear a sound when I depress (nice word!) any button.
One last thing - each time the EPG and the internet link was lost, I found that my internet was offline - I have had to restart my cable modem box and now also my Linksys network hub. After the 3rd time I wonder if either a temporary internet downtime screws up the remote, or if the remote is causing my other devices to mess up themselves.
Thanks,
Phil-bert
OP | Post 20 made on Tuesday March 29, 2005 at 07:07
Chris Horka
Long Time Member
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December 2003
50
Now the iPronto of mine is crashing every day - hasn't received an EPG update in over a week .. Has anyone succeeded in getting a refund from Philips?
Post 21 made on Friday April 1, 2005 at 08:02
Tennant
Founding Member
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January 2002
32
On 03/24/05 03:45 ET, mkenyon said...
My iPronto sometimes has the waking up problem
too and I've found that pressing the Mute button
normally brings it back to life.

I think there are different levels of crashing that people are experiencing here. The permanent type where NOTHING except a reset will bring it back to life (which can be identified by the LCD clock stopping at the time of the crash...and is the problem I have); and a lesser crash where it is just slow to respond?

Tennant
Post 22 made on Friday April 1, 2005 at 18:32
Barry Gordon
Founding Member
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2,153
Good thought. we ought to try and start brekaing down the problem into crash type. Clearly a hard crash where a reset is required is one type.

I have the violent shaking crash where simple tapping of the screen or touching of the side button does nothing, but tilting rapidly (front to back along a horizontal axis) restores the screen.

Another case is what I call "the woodpecker syndrome" tap tap tap tap tap .... , where just tapping the screen a lot seems to wake it up.

Maybe it will help philips fix it (I was going to say if they even want to, but then I don't want to be bashing philips! oops, I guess I just did (:-))
Post 23 made on Sunday April 3, 2005 at 07:49
Sam Ford
Lurking Member
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Posts:
April 2005
1
My ipronto crashes shortly after each use, often just 20 mins or so before it crashes again. Clock freezes at time it crashed. Can only be brought back to life by using the reset button.

This has happened since upgrading to the latest ipronto software and introducing security to my wifi network.

In addition ever since new I have had problems with my 2 net x controls which regularly drop out and need to be reconnected manually. Now I cannot reconnect them at all.
Sam Ford
Post 24 made on Sunday April 10, 2005 at 13:42
hedrums
Lurking Member
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December 2004
7
I, too, have the "crash while sleeping" problem. I have 1.8.2 installed.

It doesn't happen every time -- sometimes a week or more will elapse without this occurring, but one of the reasons I'm posting is that it started happening again regularly a few nights ago.

I plug it in every night (darn EPG, which I now never use).

I was glad to read that Philips can reproduce this in their labs, so I'll just wait and hope a new firmware release cures this really annoying problem.

Resetting it, so far, has always "worked" to get past the freeze.
Post 25 made on Wednesday May 4, 2005 at 18:59
Tennant
Founding Member
Joined:
Posts:
January 2002
32
Had the following update from Philips today:


Recently you have asked us why no one has contacted you via phone when we have promised to call you back in a few days related to the issue where the iPronto is crashing while in sleep mode.

Unfortunately we do not have a solution to the issue yet and that is most likely why you have not been contacted yet. We have been able to reproduce the problem, therefore it seems to be a problem with the firmware. We are still awaiting for a solution and in the mean time, we can unfortunately only ask for you to keep an eye on our website for a new firmware update.

We hope we answered your question satisfactorily.

With kindest regards,

Satu Hanninen
Philips Customer Care Centres
Post 26 made on Wednesday May 11, 2005 at 12:22
Shane K
Long Time Member
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Posts:
May 2003
16
put me on the list. customer has 4 iprontos and 5 netxs. all will crash at one time or another.

i seem to be reading a lot of posts claiming that the new firmware is causing the crashing issues. can anyone verify this? if so, what firware versions seem to work well?

also, does anyone know if there is a way to revert back to older firware versions?

thank you in advance for any help.

shane
Post 27 made on Friday May 20, 2005 at 08:20
Tennant
Founding Member
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January 2002
32
On 05/11/05 12:22 ET, Shane K said...

i seem to be reading a lot of posts claiming that
the new firmware is causing the crashing issues.
can anyone verify this? if so, what firware
versions seem to work well?

I only started noticing the crash at version 1.8.2, but had only had my iPronto for a week or so before that version was released; so can't comment for sure whether the problem would have existed on my particular unit with earlier firmware versions.

also, does anyone know if there is a way to revert
back to older firware versions?

As far as I know you can't. That is something I wanted to try and do a few months ago; but couldn't find anyway to do it; as (I presume) the Philips server only hosts the latest version and gives no option to select which one you want to download.

Tennant
Post 28 made on Wednesday June 22, 2005 at 04:38
Tennant
Founding Member
Joined:
Posts:
January 2002
32
If you haven't tried it yet, I recommend everyone with this problem upgrades to the new v 1.9.4 firmware. For me at least it seems to have cured the "wake up" problem...although I've only been testing it for 24 hours...so it may be too early to say for sure.

Tennant
Post 29 made on Friday July 1, 2005 at 01:34
resque
Long Time Member
Joined:
Posts:
May 2005
15
dont really have a problem with the over-sleeping/dead crash ipronto, but i kinda realised that when it was on off, a shake would bring it to life without the on/off button.
which is strange since touching the screen does nothing.
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