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Need Help!!!!! Problem sloved - Bad WAP!!!!
This thread has 2 replies. Displaying all posts.
Post 1 made on Wednesday September 17, 2003 at 18:18
Ted Gatlin
Founding Member
February 2002
******I had a bad wireless router - which I discovered on my on with some very good customer service from Linksys AAAA+'s*********

While attempting to download the new firmware upgrade the iPronto for some reason lost connection with the internet and continued to go in a loop trying to make the connection.

I may have messed up but after about 1 hour of this - I reset the unit hoping it would help - well it did not.

The only menu I can get to is the Manual Congiguration Screen. I understand the Internet Config - I have it set to DHCP off and all of the rest of the numbers enter correctly which I obtained from the Setup section of my Linksys wireless router.

I have verified that the wireless router is working via my laptop.

One of the other choices is Wireless Config - which I do not understand. If someone could help me on the following -

Edit SSID -
Use WEP -
Key Size -
Set Wep Key -

All of these as far as I know have not been touched - and it has been down loading the EPG fine on a daily basis. I did not verify that fact yesterday but I know it has been working fine for the past week at least.

The other option is Restore Device -

The options there are Restore URL and Flag for Update. I am not sure where these should be set.

The last option of course is to resume - when that is selected - The Phillip - iPronto screen appears for about 1 minute and then displays the following:

The required data could not be downloaded
from the device update server.

Couldn't look up

Press 'channel +' button to boot the current software
Press any one of the other buttons below to retry.

Press the channel + - Phillips iPronto screen and it returns to same screen

Press any other button - Phillips iPronto screen and a line appears in "red" at the bottom stating "couldn't look up host

The iPronto has been working great for about 4-5 months - but I have been trying for two days and cannot get past this point.

Philips customer service is supposed to call back sometime today - but I am not to sure that will happen.

ANY help would be GREATLY appreciated.

This message was edited by Ted Gatlin on 09/18/03 22:16.
Post 2 made on Thursday September 18, 2003 at 02:54
Long Time Member
April 2003
I have had the same problem a couple of times. If you keep rebooting the machine you should get to the blue screen that states that the software is corrupt and needs to be repaired then when you press any of the hard buttons it should go into update mode and start the download again.

Make sure that where you have the remote you get a good wireless signal and just keep trying. Sometimes it has taken me 20 - 30 reboots to finally get all the software updated.

Have a look though the forum because other people have had the same problem and there is a varity of other help ideas.
Post 3 made on Friday September 19, 2003 at 05:43
Lurking Member
August 2003
The message you see on your screen indicates iPronto cannot connect to the Internet. You have to make sure your network settings are correct. Most times you have to enter/check proxy settings under 'Internet COnfiguration'

Proxy usage = Manual
Proxy Host:Port (example proxy:8080)

Check all your network settings.

Other scenario
The iPronto wants to update the software. Go to 'restore' in the manual. Set 'flag' for update to 'No'. Probably iPronto starts and you can set your network settings via the GUI. Start the Upgrade again.

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