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Forums > Brands > Harmony Remote Controls
Harmony Elite Problem
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Topic:
Harmony Elite Problem
This thread has 1 response. Displaying all posts.
Post 1 made on November 17, 2024 at 21:14
D
donadiie
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I've had a Hub for several years, and Roku's forever. I have been running a Roku Ultra 4660 and just upgraded to the new 2024 4850X. When adding it to the hub, it didn't have it in it's database (?) and when asked to test 3 IR commands, the hub didn't see any of them. Now my Elite doesn't have any directional key commands and won't learn them. What is going on? I have a chat set up with a ticket number with Logitech in 24-48 hours, but this just mystifies me. I now have to turn on the Activity with the Elite and then control all Roku controls with it's remote. Back in history I go.....
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Post 2 made on November 28, 2024 at 11:18
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highfigh
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On November 17, 2024 at 22:14, donadiie said...
I've had a Hub for several years, and Roku's forever. I have been running a Roku Ultra 4660 and just upgraded to the new 2024 4850X. When adding it to the hub, it didn't have it in it's database (?) and when asked to test 3 IR commands, the hub didn't see any of them. Now my Elite doesn't have any directional key commands and won't learn them. What is going on? I have a chat set up with a ticket number with Logitech in 24-48 hours, but this just mystifies me. I now have to turn on the Activity with the Elite and then control all Roku controls with it's remote. Back in history I go.....

The model shouldn't matter much, if at all- try the older model and see if it works? I doubt I have ever specified the Roku model when setting up a Harmony remote.
My mechanic told me, "I couldn't repair your brakes, so I made your horn louder."
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