On Logitech's website, Logitech assure all would be 880/885 buyers who wish to operate a (NTL) Pace 2000 cable box, that:
1) "The Harmony remote can control most types of devices that come with an infrared remote control. However, there are some exceptions listed below:........ Pace cable boxes use an infrared protocol called IRDa. Only the 800 series of Harmony remotes can send these infrared commands".
2) "The Logitech Harmony Remote supports thousands of devices from hundreds of manufacturers. Below is a partial list of manufacturers whose devices we support..... NTL.......Pace.....".
Logitech's set-up software even had the details of my exact PAce box.
Surprise surprise then, when the software failed to upload to the remote and Logitech Support advised me that:
"This device has not been tested with the Pace 2000 digital cable-box and hence may not work."
I have just been robbed of c£150 and you have all been warned.

Well, it didn't say it wouldn't work, just that it hadn't been tested with THAT particular model. Apparently other models have been tested. Why don't you try it and see if it works before you start whining. It's also a good idea to buy it from a retailer that allows returns in case it doesn't work with your particular devices.

I'm not quite sure what you mean when you say that the "software failed to upload to the remote".

Usually issues like that have nothing to do with your remote's configuration. You may have to very separate issues (or perhaps only one).

As airkby mentioned recently, the following blurb appears in the Harmony support database:

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Pace Cable Boxes (mainly used in the UK)

Pace cable boxes use an infrared protocol called IRDa. Only the 800 series of Harmony remotes can send these infrared commands.

All other remote models can control Pace cable boxes using a Red-Eye translator. Visit redremote.co.uk for instructions
--------------

While the Pace 2000 may not be tested and certified, I also get the feeling that you have a decent chance of getting it to work. Not tested and certified is just a way of saying "We don't know what will happen and we can't take the legal risk of trying to support a configuration we don't understand."

I do have to say, though, that this is somewhat different than Harmony's policy's in the past, but in the past they were a little company who's support people seemed to be engineers in their own right. Expansion is going to make that impossible going forward.

Why do you think I called technical support? Becase it was working? I think not.

You may want to try telling harmony that it's a Scientific Atlanta cable box, a lot of us have SA boxes. TWC here had both pace and SA boxes, they would give the same remote... maybe it'll help. I think the pace box I had was a 550 but I could be wrong (that was a couple of years ago)

The software failing to upload to the remote has nothing to do with whether the harmony database supports Pace cable boxes.

I've gambled on a new 885 (so far, buying and returning the old one and then buying a new one has cost me c.GBP30.00 in postage etc.. costs!).
This seems to talk a little better to the Pace box, BUT, one click on the channel +- key sometimes changes 6-7 channels, othertimes, just one. Additionally, sometimes when I press, say "1", the signal that is sent is "1111111111..."!
So far, Logitech are continuing to stumble for a solution.

If you notice that commands are repeated too much on a consistent basis, then the Number of Repeats setting for the device is set too high. Click troubleshoot for the device and follow the prompts through to where you can adjust the setting down (3 is typically the default, 2 is typically the best for many devices). If the behavior is not consistent, then relearn the commands from your original remotes in advanced mode so that you can learn them in RAW format as opposed to ANALYZED format. When learning in RAW mode, hold down the buttons on the original remote for *exactly* the length of time that you normally would when using the OEM remote with the device - this will guarantee that the harmony remote is mimicking the OEM remote exactly. If there is then further tweaking to delays and/or number of repeats, at least you know that the commands for the device are not the cause.

In your first post, you stated having problems with model 880. Now you seemed to have exchanged the 880 for the 885 which is the model for Europe... which may explain your initial problem.

Many thanks - I will try this.

Sadly not: I have employed an 885 on both occasions. It appears that on the first such occasion, Logitech could not be bothered to assist (by fiddling with my set-up from their end) until it was too late (and I had returned the 885). On the second, they could.