I have a customer whose remote puked, so I'm looking for a relacement and the MX-1400 seems like a decent model (slightly larger screen than some of the others) but I'm wary of Voice command.

Does that work, or should I just tell them that it was a nice idea, but....?

The voice commands only worked for Alexa & Xfinity. Everyone was hoping they would expand the voice control but it never happen. In fact, the reverse happened. They took Alexa away (some technical reason).

So the ONLY thing that remote can voice control now is Xfinity cable boxes.

For an additional $200 MSRP over the MX990, just to voice control a cable box, seems stupid to me. They both have 2.4" screens, same size. The MX-990 has more buttons (num pad).
But if someone really likes the styling of the 1400 over the 990, then that maybe worth the xtra cash to them.

If they would make voice control available for all the popular devices (Cable boxes, Apple TV, Roku, Google TV, Firestick, Alexa, etc...), then the remotes would be worth that premium.
But we all know that ain't going to happen. I'm 99% sure 3rd parties in India or Korea create all the software for URC these days. So if they can't do it, we ain't getting it.

I agree!!!

It doesn't control enough devices with voice. If your customer's main function is Xfinity than maybe. If it also had number buttons than definitely for Xfinity customers. Many customers wouldn't want to give up the number buttons for their cable box. Yes, I know you can have the numbers on the screen but just not as easy. It would be a discussion with the client.

If they add other devices with voice and IP, I stress IP even if only one way. IP would make it worth the extra $200. If this happens, it could be a nice remote!

Most manufacturers couldn't be bothered to add an IR input jack on their equipment because they seem to think customers won't pay for it.

The list of features that SHOULD be included is amazing- they really need to stop allowing the marketing department to make design decisions.

I've been using one for a while. My advice, get a 990. The touch capacitive On/Off buttons should be a normal hard button. The don't work unless you pick up the remote or shake the remote. The battery life is terrible, I do have wifi turned off. I'm getting used to not having a number pad, but having one is ideal.

It has been a decade or so since we have dealt with systems using satellite or cable for TV service. With streaming, there is no need for the number pad. So I like this remote, as well as the TRC-1120. I do agree that the power buttons should have been hard buttons. But I have had no negative feedback from clients on the few I have installed. I do NOT sell the voice function at all.

The 990 had been my go to, easily worth the upgrade from the 890. But I did the 1400 on the last couple of projects that needed a universal remote but not a full on control system. And I have been happy with it.

There's a need when the customers still use a cablebox.

I've got the 1400 on my main floor, daily driver TV and the 990 in my theater. I've had this setup for about two years. I like the 990 Far better than the 1400.

As mentioned, the 1400 is great for Xfinity voice, but the battery kinda sucks. The charging base is nice but cats like to knock it over. So if you have hardwood, watch out for that screen!

I have couple 1400s for sale, new, one has my client demo program on it, if anyone is interested.

What's wrong with the battery- rechargeable/expensive, replaceable/short life .....?

How much?

$275/ea

RC mail sent.

Just short life, every other day charge, which I guess is kind of par for the course. Probably better than a Halo tho