Anyone run into issues with Eero AC plugs going bad? I had an existing job today where 2 of them went bad (we had a storm the day before) and I got another message from a client where I think the same thing is happening. The ones on the first job were plugged into different AC outlets in different spots in the house.

I swapped them with other Eero AC cords and everything worked fine. We haven't seen this before. Anyone else?

In general I'm leery of power supplies packed with network kit, but I haven't yet had any bad experiences with Eero.

Not on eeros but I have had 4 bad power supplies recently on the old 300 series @raknis routers.

I know that replacing a bad supply will make something work RIGHT NOW, meaning you're done and you can submit that bill, but do you also measure the output voltages of good an suspect power supplies? If you have problems with any product like this, it's helpful to know how they perform. It can even help to check for AC coming out of the supply!

You had 2 (and possible more) power supplies, all go bad on the same day. A day that was right after a storm.
It doesn't take a genius to understand, that was caused by surges. I mean maybe there is a slight 1% chance it was something else... but come on!

Not sure where you are located and maybe power surges are a rare thing where you are. But here, nothing I sell and I'm responsible for gets plugged into power without surge protection. We are close to Florida and on the coast. The amount of surge damage I see every year is very high.

People that have a house full of IoT products are always the funniest. We will have a storm and they will lose like 15-25 products. Then they act like they don't understand how this could happen. At least the snow birds who have only been here a few months, have an excuse about not understanding. People that have lived here for years... nope, you deserve it.
Whole house protectors (real ones, not those stupid $50 breaker plug ins) do a wonderful job at helping protect a house full of IoT devices, without having to have point-of-use protectors on dozens & dozens of outlets.

I wanted to ask on this one as we have 100s of units in the field and we've never seen the issue before with dead Eero power supplies specifically in multiple homes. I totally understand that things die with storms and surges and even though we don't have that crazy Florida weather, we see stuff get zapped regularly. Oddly, in the home above the only one that didn't die wasn't plugged into a surge protector.

You funny man. Get my USB-C connector and my scope & digital meter and start probing the connector. Right.

One of my own eero ac adapters just stopped working a couple weeks ago, amazon doesn't sell replacements for their own devices. It turned out it had cat bite marks in it, after that I bought covers for my wires.

Wait? The ones that did die were plugged into surge protectors?
Dare I ask what we are calling surge protectors in this case? And how long of a wire between the power supply and the Eero?

If there was a nearby strike things can get a little strange. In my teens our house was struck and there was moderate structural damage. Some siding was blown off, drywall exploded, burn marks on a sofa, burned hole in the carpet under the sofa leg -- and a radio plugged into an outlet in the basement below never worked normally again. This radio was a relic from the 1940's that was manufactured before semiconductors were invented and was not playing at the time. Other items near the radio and on the same circuit were not damaged.

They were plugged into the 700 series Snap line conditioner/surge protector and it was the standard power cord that comes with them (4' or so). It's possible it went through the Ethernet cable as that wasn't protected. The switches didn't get zapped though.

I brought it up just in case there was something going on that others might have been experiencing. It's been helpful in the past with other tumors (ex: T2C remote from 14ish years ago, MX990 problem a few years back, MX780 bad OLED screen, speed throttling with Luxul, etc.) to know if the issues are happening with others or just us.

Of course tech support always says "Oh...we haven't heard of that one" when you're looking at a pile of 46 dead T2Cs at your favorite distributor.

Yes, I lost one of my 3 EERO Power Adaptors a while back after an apparent nearby lightening strike. Nothing else in my house suffered any damage. After swapping the remaining 2 power adaptors around, I found there was also no apparent damage to any of the the 3 EERO units themselves. I tried other 5 volt power adaptors that are normally servicing other devices and found that none of them would properly power up the EERO unit(s).
After locating this thread today, I called EERO support and after 42 minutes on the phone and walking through a test of the bad power adaptor with all 3 of my EERO units (which I had already done when the failure occurred), I finally was instructed to watch my email for the resolution of my case??? Not a particularly easy exercise but i reckon it is their intent to send out a replacement. Apparently these adaptors are especially sensitive to power surges. My home is supposedly protected with a "whole house Surge Protector" installed by local utility at the service entrance (meter) on my house.

I'm sure it had been mentioned (not going to read back thru all the relies) but a close lighting strike has a pretty large EM field to it. That will induce hundreds if not thousands of volts into nearby metals and other conductive material. So even with good surge protection put where it should be, it is still possible to lose things when the strike is severe enough.

In those situations only 2 things can be done. 1) Faraday cage for the entire house. 2) Home owners insurance.
Home owners insurance is a LOT cheaper. At least for now.