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Topic:
Sony service
This thread has 16 replies. Displaying posts 16 through 17.
Post 16 made on Friday July 28, 2017 at 16:27
goldenzrule
Loyal Member
Joined:
Posts:
July 2007
8,448
On July 28, 2017 at 11:08, rbhfan said...
Yeah I'm completely done selling any TV'S. I was still selling Sony because there was a decent margin on the higher end series but they just aren't worth the headache. The distributor was MRI. First real problem I have had with them but a 3k+ problem isn't a good place to have a problem. Although there is not one physical scratch on the tv itself both MRI and Sony told me its my responsibility to make sure the television is not damaged before I take possession of it. I then asked if every customer that buys from a sears or best buy or walmart physically plugs the tv in and checks the inputs before they leave the store because that was what would have needed to be done to catch the damage on this set. Good luck dealing with their service most of the emails I would receive stating I needed more info or different pictures would come to me Friday afternoons at 5:59 and then nobody would answer the phone until Monday morning. It's an exhausting process to be sure. I hope you have better luck then I did.

Funny. Same disty that did not help solve my Sony issue. And they've sold me reboxed shit as new and give me lame excuses. Which branch do you use?

Last edited by goldenzrule on July 28, 2017 20:27.
Post 17 made on Friday July 28, 2017 at 18:21
rbhfan
Active Member
Joined:
Posts:
March 2003
634
On July 28, 2017 at 16:27, goldenzrule said...
Funny. Same disty that did not helpe solve my Sony issue. And they've sold me reboxed shit as new and give me lame excuses. Which branch do you use?

Syracuse. it's funny you mention open box. When they first open their branch they sent an email around with a blowout price on some pioneer vsx 43s The Price was Right and I needed one for a customer so I bought one. The guy said I was all set to come pick it up so I drove over. I get there to pick it up

oh I'm sorry it took other branch. We can have it for you here on Friday.

Friday drive there to pick it up.

Oh I'm sorry the truck doesn't get here till end of day.

So Monday I call and they verified that it is there. I drive in to pick it up and find a vsx 43 packed in a 42 box pick with RA numbers all over it. Someone took a Sharpie cross the 42 off and wrote 43. I said well this is unacceptable and they said well that's the last one we can do at that price. That got blamed on a new salesman but I should have learned my lesson then and there.
One thing I have learned in this industry. It is easier to pull a wire than it is to push one.
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