On June 29, 2015 at 12:18, Brad Humphrey said...
And how is this Denon's fault? Original remote was lost (and not by Denon).
1) you don't keep a programmable remote on your truck, that can access a database to get the codes you need? I keep an old URC MX900 on the truck, incase I run into stuff like this. Most installer do the same.
2) You don't have a test monitor on the truck to view signal sources - either for troubleshooting, setup, or similar? I keep a battery powered Sony 9" LCD for this kind of thing.
You have to have the right tools to do the job.
[Link: disneyjunior.com]It's their fault because their tech support people are sometimes less than correct and in some cases, less than interested in helping. Been there, tried to contact Jeff Cowan and NEVER RECEIVED A CALLBACK FROM HIM, EVEN THOUGH I CALLED THE NUMBER ON HIS BUSINESS CARD. Thanks, Jeff.
Considering the fact that it has a Menu button and associated knobs and buttons, I find it odd that they'd tell him that the setup could only be done with the remote. I understand why they would build it that way- the user wouldn't be able to screw up what the installer had done- but I don't remember this being necessary. Easier, but not necessary.
