Got an older AVR 2309CI that I am reinstalling. Original remote not available. I have reset to factory default. Unable to see any HDMI output from the Denon including the on-screen setup GUI.

Any thoughts why this would not be displaying HDMI? I have tested the HDMI cable and the display using the cable settop box and so I know the cable is goods and the display is set up properly.

Thanks

It may be old enough that hdmi output is off by default. I remember some of the old avrs that were like that.

Did you do a microprocessor reset? HAAAAAAAAA!

It's a POS Denon! You will likely need a new HDMI board. Probably run you $150-$200. Or you could buy a Yamaha......

Please use the composite or component connections for setup then switch back to HDMI output. don't remove those composite/component connection in a rush moment...

The OSD isn't on, by default and it doesn't go through the HDMI, by default. Do what Indigo says.

Thanks all

Did you call their CI support, or are you not certified? (access to this level of support requires that)

Newbie, what was your resolve, this is pertinent poop right now for me.

I heard that Denon support went down hill after that Matt guy left.

I don't think Matt had anything to do with the lower tier support unless someone moved up the food chain because the support wasn't good. Pretty sure he was only in the CI chain.

However, Matt is still really good at this stuff and you used to be able to contact him. So while the actual support department might not be any worse, we can't get his help any more except when he checks in here.

So just to complete the story on this... in answer to hifigh, yes I actually am Denon certified. The fellow I spoke with (didn't get his name) at Denon pulled up my account when I called. I was told that in order to perform the setup with the OSD via HDMI I had to use the remote control. Since the original remote was MIA, he offered to refer me to a dealer who had spare parts who I could buy a replacement remote from. I told him that would not work as I was on-site at the moment trying to get the unit installed for the customer. I asked to speak to his supervisor or have my case elevated to the next level tech support. I told him that the manual for the Denon clearly stated that the same functioning was available from the front unit buttons as from the remote. Despite this he said he would confer with his supervisor and call me back, which he did 30 min later to to confirm his earlier statement that I needed the remote control to make this work. At that point I said "Thank you" and hung up the phone. My client, after hearing this, agreed to replace the unit with a new AVR for $300, less than the cost for my time to continue to troubleshoot the problem. I like using Denon and don't want to switch but times like this are a real test of my resolve.

And how is this Denon's fault? Original remote was lost (and not by Denon).

1) you don't keep a programmable remote on your truck, that can access a database to get the codes you need? I keep an old URC MX900 on the truck, incase I run into stuff like this. Most installer do the same.

2) You don't have a test monitor on the truck to view signal sources - either for troubleshooting, setup, or similar? I keep a battery powered Sony 9" LCD for this kind of thing.


You have to have the right tools to do the job.
[Link: disneyjunior.com]

It's Denon's fault because it is an idiotic and misleading engineering oversight. Similar to why URC is to blame for connection problems with MX-950s, etc. Granted they're not seen often anymore, but they're a reason I would steer an owner needing an update to a non-URC product.

Hi Brad,
I am more inclined to believe what is printed in the instruction manual is authoritative, especially when it comes to an older model and the manual clearly states that the same functionality is available from the device as from the remote regarding setup mode. The tech support people would not acknowledge that.

I do have both those things you mentioned. But rather than helping to figure out if the unit was defective or other suggestions, the tech support seemed happier to kick the can down the road and tell me I needed the remote before they could offer me any help. That is why I posted, to see if anyone else had a solution for this problem.

I probably could have made the title of this post a little nicer but I was caught in the heat of the moment. Anyway...all is fine now. Customer is happy, I am happy , and Denon got another sale along with it. So all is good!