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Comcast "special team". Ha ha!
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| Topic: | Comcast "special team". Ha ha! This thread has 15 replies. Displaying all posts. |
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| Post 1 made on Monday October 13, 2014 at 20:59 |
cb1 Select Member |
Joined:
Posts: | September 2002
1,663 |
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Was told by a client today that they were being taken care of by a "special install team". That caters to high end clients! This is what Comcast told them.
It to Larry, Moe, and Curly 6 hours to get 7 locations hot. 5 of them were at the rack! The other two, the wire was already there.
They could not grasp the concept of hdmi balens, and how it would work with no coax at the TV's.
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why have a nice system if you cant operate it, program the remote the right way the FIRST time! |
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| Post 2 made on Monday October 13, 2014 at 21:12 |
goldenzrule Loyal Member |
Joined:
Posts: | July 2007
8,448 |
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I don't know what an HDMI balen is either :-o
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| Post 3 made on Monday October 13, 2014 at 21:16 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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We have those "special guys" around us. They are worse then the regular techs
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 4 made on Monday October 13, 2014 at 21:47 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,476 |
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SPECIAL must mean like the special short yellow bus type of special.
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| Post 5 made on Monday October 13, 2014 at 23:06 |
FreddyFreeloader Super Member |
Joined:
Posts: | April 2004
3,242 |
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Last edited by FreddyFreeloader on October 13, 2014 23:22.
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| Post 6 made on Monday October 13, 2014 at 23:47 |
Mac Burks (39) Elite Member |
Joined:
Posts: | May 2007
17,501 |
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Never heard of the special team but if you have a business account you have a much better chance of getting issues resolved.
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Avid Stamp Collector - I really love 39 Cent Stamps |
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| Post 7 made on Tuesday October 14, 2014 at 00:07 |
pilgram Loyal Member |
Joined:
Posts: | November 2004
5,684 |
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On October 13, 2014 at 23:47, Mac Burks (39) said...
Never heard of the special team but if you have a business account you have a much better chance of getting issues resolved. We did that with Cox cable when I was in Kansas. It actually worked pretty well.We even received a commission for the products installed! They made sure the service was set up and functioning and I took it from there. I even had a direct phone number and an installer number to rectify problems when they popped up.It bypassed the 1st tier and took me straight to the top! The best part was the clients were taken care of without the service provider sending out an "installer" claiming that "this will never work!"
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Every day is a good day.......some are just better than others!
Proud to say that my property is protected by a high speed wireless device! |
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| Post 8 made on Tuesday October 14, 2014 at 02:04 |
Ernie Gilman Yes, That Ernie! |
Joined:
Posts: | December 2001
30,076 |
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On October 13, 2014 at 21:12, goldenzrule said...
I don't know what an HDMI balen is either :-o At least the guy knows how to spell the word that's pronounced "bay-lun."
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A good answer is easier with a clear question giving the make and model of everything.
"The biggest problem in communication is the illusion that it has taken place." -- G. “Bernie” Shaw |
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| Post 9 made on Tuesday October 14, 2014 at 03:11 |
Eastside A/V Select Member |
Joined:
Posts: | September 2006
1,782 |
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They do have special teams. We just finished an 8 zone X1 system + 6 additional video location project with them. Unique fact, X1 maxes out at 1 DVR + 7 clients (though when setting up with them they told us 8 clients); and can not be used on the same infrastructure as the standard HD/AV cable boxes...additional Zones can only use the Digital Converter box (standard or HDMI version - which does not get an onscreen guide).
The scheduling for these teams do not run through their normal scheduling channels, and special requests with additional levels of confirmation are required.
They are more knowledgeable than the average Joe.
We still managed the project and prepped and cleaned up afterwards, but it was great not having to bill the client almost 10 extra hours of labor...and to know that they tested the infrastructure to meet their needs (and we don't have to own it...house was built/wired about 20 years ago).
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| Post 10 made on Tuesday October 14, 2014 at 07:58 |
Dawn Gordon Luks Founding Member |
Joined:
Posts: | September 2001
1,176 |
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TiVo Roamio Plus or Pro + 9 Minis. You can also add additional Roamio's and thus more Minis to the network. Uses MOCA or ethernet connections.
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| Post 11 made on Tuesday October 14, 2014 at 21:39 |
Dave in Balto Super Member |
Joined:
Posts: | January 2008
2,770 |
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Its called their Platinum team. About 10 years ago I worked for a company where we built an ISP with a fiber back bone and cable plant to operate on a small scale in the city. It was bought by Comcast, one of the provisions of the sale was that we were all offered positions. I was offered the job of running one of the Platinum team locations. It took me about two days to decide against it and get a job with an integrator.
Here I am now. Yeah!
If I had done it and stuck it out there for the last 10 years, I'd probably be one of those Corporate A-holes I bitch about today.
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Hey, careful man, there's a beverage here!
The Dude |
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| Post 12 made on Tuesday October 14, 2014 at 21:52 |
Ranger Home Super Member |
Joined:
Posts: | June 2007
3,476 |
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On October 14, 2014 at 21:39, Dave in Balto said...
If I had done it and stuck it out there for the last 10 years, I'd probably be one of those Corporate A-holes I bitch about today. Instead your just the non corp A-Hole we all bitch about, LOL. :) (you saw that one coming a mile away)
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| Post 13 made on Tuesday October 14, 2014 at 23:16 |
Dave in Balto Super Member |
Joined:
Posts: | January 2008
2,770 |
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On October 14, 2014 at 21:52, Ranger Home said...
Instead your just the non corp A-Hole we all bitch about, LOL.
:)
(you saw that one coming a mile away) Didn't know they hated me in Texas too.
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Hey, careful man, there's a beverage here!
The Dude |
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| Post 14 made on Tuesday October 14, 2014 at 23:56 |
Bonavox Select Member |
Joined:
Posts: | May 2008
2,349 |
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On October 14, 2014 at 23:16, Dave in Balto said...
Didn't know they hated me in Texas too. You can hang your Hat in Tennessee any day bud, Ex's are in Texas!!!!
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Bill's Electric & Home Theater & Plumbing & Automation & Small Engine Repair, and Animal Removal Services......did I mention we do remotes also? |
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| Post 15 made on Wednesday October 15, 2014 at 08:09 |
Dave in Balto Super Member |
Joined:
Posts: | January 2008
2,770 |
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I'm pretty sure I can piss off Tennessee.
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Hey, careful man, there's a beverage here!
The Dude |
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