Hi guys. I'm losing picture to my TV and sound out of my receiver.
Here is my customer's setup:

Bell Expressvu PVR 9241 (Echosar) hdmi out to:
Pioneer Elite SC-67 in SAT/CBL HDMI input.
Out from receiver, Out no. 1 (HDMI) to HDMI extender.
Vanco HDbaseT Lite. 50 feet of CAT5
to 2 year old 55 in. Samsung LED don't know model number.

BD, PC, Apple TV are all ok. No picture loss.
Sat box on 1080i, tried 720p. no luck.
Deep color off.
Tried turning upscaling off, on the receiver, problem still there.

Resetting the sat box didn't fix it.
Resetting the receiver didn't fix it.
Unplugging the receiver and the sat box didn't fix it.

The only way to fix the problem is to unplug the hdmi at the receiver and repluging and picture comes back. I have done this twice so far.

3 Other TV's (All Samsung) have the same setup, with no problems.
(2nd SC-67 ok)
Zone 4 HDMI out ok on both systems.
Please help! Thanks.

Call Brent at Ethereal,


You probably need a DAD and a Junior, been having similar problems with Pioneer Elite receiver and HDBaseT extender.

First, I agree with Bonavox. Call Brent.

Next,

Whew! For a minute I thought it was your customer who was losing picture to his TV and sound to his receiver. Does the customer have a problem, too?

You say sound OUT OF the receiver. You don't hear anything from the speakers and you don't know where the interruption of the signal is. Or have you actually done some test that tells you that no (digital) audio is present on the HDMI cable at the receiver's input?

You say "losing," so it's in the process of happening, or it happens over and over, or that it comes away and goes back. Do you mean the system is on for a consistent X minutes and the picture or sound go away; or the system is on for random amounts of time and the picture and sound go away; or the picture and sound never come on; or they go away when you change inputs or channels.... Is there something you can do that makes the picture and sound go away? Do picture and sound go away at the same time? Does this happen with any image resolutions, or only with one?


I'm sorry to say this, but you should eliminate the HDBT as a possible source of the issue. The first thing I would do is to get that TV within reasonable HDMI cable length of the AVR.


All of these TVs have the same cable lengths, right? Are they exactly the same in all other wiring details as well as model numbers?

How often does the picture/sound get disconnected? If it's often enough that you can plug it directly into the TV. Then that is the first step that I would do. Be sure to use a different HDMI cable too, so you can knock out the ALL of the stuff being used in the set up except for the Sat receiver and TV.

If the disconnect comes back while the Sat is plugged directly into the TV. Then it's most likely the Sat receiver. As everything else, AppleTV and what not, are still working.

KOT

Brilliant, KOT. First, because it makes total sense and second because it suggests a troubleshooting technique that doesn't require moving the TV or the wiring!

BD, PC, Apple TV all work fine. Call the cables from those devices to the AVR cables 1, 2, 3. Cable 4 comes from the cable box.

You have 4 cables. You presumably have 4 inputs. For as many of these devices as the connection is HDMI, do this: test each input with each cable. Make a table of the results. (This is a powerful way to analyze variables.) See if some cables ALWAYS or NEVER are accompanied by picture and sound faults or if the faults are different. In this process you will also see which inputs ALWAYS or NEVER show the picture and sound faults. And, of course, you have to test each of these sixteen connections at least twice to see if the problem repeats itself reliably with the combination that does accompany it.

I say "accompany" because use of these cables might result in the problem occurring, but the cables themselves might be just fine but on the edge of not being just fine, and in concert with, say, a flaky input stage or the electronics between your AVR output and the TV that ALSO might be on the edge of not working.

This sounds very tedious. It will be if it takes twenty minutes to be sure the problem isn't going to happen. You should have told us how long after turn-on the problem occurs, but regardless you should do these tests so you can pin down where the problem is.

Sorry, I was talking about my customer.

Sat box has signal (audio and video). When this happens, there is no sound from the speakers.

This has happened only twice. Everything is fine for days, then the only source that I lose is the sat box. Picture and sound. The only way I can make it come back is to unplug the hdmi at the receiver input (for 2 seconds) and plug it back in. This has worked the two times.
Do picture and sound go away at the same time?
Yes.
Does this happen with any image resolutions, or only with one?
Havn't tried changing resolution. Always on 1080i.

I had issues with several hdmi extenders. Vanco double cat5, Vanco single cat5, and the Vanco HDBASET. The HDBASET is the one that gave me the best results. (Faster source switching. Stable picture.)

All between 50-100ft.
Are they exactly the same in all other wiring details as well as model numbers?
Cheaper Vanco HDMI extenders. Not all the same model TV, but all Samsungs.

My gut feeling is a EDID or HDCP problem.
I'm also questioning the Pioneer receiver. At an other job I had the same problem, but with a cable box. I fixed it by bypassing the receiver altogether. I put in a HDMI switch instead of the receiver switching the hdmi.

Is it more problematic for a cable box or a sat box?

Bump.
Ernie help!

Did you ever call Brent? I'd be talking to a manufacturer who deals with HDMI issues every day over someone who can properly correct your grammar.

No offense Ernie.

None tooken.

Bouellon, you edited the actual thread title to include my name. Okay, then! The first thing I wrote was a +1 regarding contacting Brent, but there's no indication that you did that.

Will do.