On May 23, 2014 at 03:03, Ernie Gilman said...
We raised the download rate on the customer's DSL a few months ago when NetFlix was not always working. It then worked GREAT, then a month ago started messing up again, up to the point where nothing played.
The downres was done by the Netflix lady, rather than her telling us how to do it, probably because we had been on the phone with her for at least a half hour, going over everything we could do to reset, restart, reboot, and curse. See, you can sign into your account online and change the resolution setting yourself.
RTI Installer, Never Ignore The Obvious: log on and lower the download resolution and see if all that equipment then works. Maybe the problem is download speed!
And, by the way, I think NetFlix increased the required download speed over the last few months, though the lady denied it. However, system behavior fully agrees with constant download speed but raising required speed.
Thanks for the tip Ernie I will give it a try