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Network guys, kinda stumped here
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| Topic: | Network guys, kinda stumped here This thread has 14 replies. Displaying all posts. |
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| Post 1 made on Friday March 7, 2014 at 22:28 |
Richie Rich Senior Member |
Joined: Posts: | July 2002 1,147 |
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In the middle of a little rehash of an old theater and adding some house audio (Sonos) and have run into a little issue.
Whenever a WAP is connected to the existing network, it runs at about 500kbps. Yes, 500. Upload speed is around 2mb.
I have tried two different WAPs (one client provided ASUS unit and the other a brand new Airport Express) in two different locations with the same result. Equipment connected to the newly added Luxul network switches at each location behave perfectly.
It is a AT&T Uverse gateway, they have internet and tv service (including a wireless receiver). The gateway has a built in WAP and if you connect to it wirelessly you see their 15mb speed they are paying for. Client had mentioned that this has been an ongoing issue long before we started the project. The gateway has been replaced at some point too.
Cabling was tested and reterminated just to be proactive. Like I said, the hardwired gear works fine, it is just the wireless that is jenky.
The only unusual thing is this home has is a VPN set up by the homeowners IT department. It is fed directly off the existing gateway and consists of a Cisco VPN piece. I couldn't get the model number off it due to the office being locked. The VPN has been in place since move in (several years ago) and the equipment was transferred from his previous home where they experienced no such issue.
Kinda ran out of time today but next trip I was thinking of disconnecting the VPN setup to see if it has any bearing on this. Ideas? IT has always been my weak spot. I mean, I can setup a basic network but when it comes to VPNs, multiple VLANs etc, is where I sorta get lost.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 2 made on Friday March 7, 2014 at 23:19 |
jcbremotes Long Time Member |
Joined: Posts: | October 2006 412 |
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Sounds like you may have 3 routers in the network with various features turned off in each router to make that router perform a specific, limited function.
In this scenario just one incorrect setting in any of the devices can cause a problem. I didn't do a deep dive on the cisco but most of their telework or virtual office use a vpn router as the hardware.
In this case, either the cisco or the uverse will likely have routing disabled. If the uverse is in bridge mode, the cisco is doing the routing and the uverse is a modem.
So many variables.
I would find out which device is the router, then I would put a true wap behind that. Not an express or some other router....a wap only device of your liking.
This will remove at least some of the complexity from your portion of the implementation.
Hope this helps.
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| Post 3 made on Friday March 7, 2014 at 23:27 |
highfigh Loyal Member |
Joined: Posts: | September 2004 8,192 |
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On March 7, 2014 at 22:28, Richie Rich said...
In the middle of a little rehash of an old theater and adding some house audio (Sonos) and have run into a little issue.
Whenever a WAP is connected to the existing network, it runs at about 500kbps. Yes, 500. Upload speed is around 2mb.
I have tried two different WAPs (one client provided ASUS unit and the other a brand new Airport Express) in two different locations with the same result. Equipment connected to the newly added Luxul network switches at each location behave perfectly.
It is a AT&T Uverse gateway, they have internet and tv service (including a wireless receiver). The gateway has a built in WAP and if you connect to it wirelessly you see their 15mb speed they are paying for. Client had mentioned that this has been an ongoing issue long before we started the project. The gateway has been replaced at some point too.
Cabling was tested and reterminated just to be proactive. Like I said, the hardwired gear works fine, it is just the wireless that is jenky.
The only unusual thing is this home has is a VPN set up by the homeowners IT department. It is fed directly off the existing gateway and consists of a Cisco VPN piece. I couldn't get the model number off it due to the office being locked. The VPN has been in place since move in (several years ago) and the equipment was transferred from his previous home where they experienced no such issue.
Kinda ran out of time today but next trip I was thinking of disconnecting the VPN setup to see if it has any bearing on this. Ideas? IT has always been my weak spot. I mean, I can setup a basic network but when it comes to VPNs, multiple VLANs etc, is where I sorta get lost. Is the place large enough that one WiFi device isn't enough? If you can use only one, do that. Why do they want to use an Airport Express, because they have it and don't want it to go to waste? Screw that- it's bad thinking and it's likely that this is the cause of the problems. How is the Airport set up- to act as a wireless repeater? if so, is it hard-wired to the ATT router? That will tank a wireless system. Unplug the Airport and see if the speed improves. Use one WAP, if possible. Hard-wire as much as possible and only use WiFi fro laptops and phones. If you're using a Sonos Bridge, that's connecting to other Sonos pieces, right?
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| OP | Post 4 made on Saturday March 8, 2014 at 00:56 |
Richie Rich Senior Member |
Joined: Posts: | July 2002 1,147 |
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On March 7, 2014 at 23:19, jcbremotes said...
Sounds like you may have 3 routers in the network with various features turned off in each router to make that router perform a specific, limited function.
In this scenario just one incorrect setting in any of the devices can cause a problem. I didn't do a deep dive on the cisco but most of their telework or virtual office use a vpn router as the hardware.
In this case, either the cisco or the uverse will likely have routing disabled. If the uverse is in bridge mode, the cisco is doing the routing and the uverse is a modem.
So many variables.
I would find out which device is the router, then I would put a true wap behind that. Not an express or some other router....a wap only device of your liking.
This will remove at least some of the complexity from your portion of the implementation.
Hope this helps. I believe the Cisco would have the routing disabled or be on its own Vlan or something. I was under the impression you cannot disable the routing functions on a uverse gateway, especially when there is tv service in the mix. Perhaps I should clarify, the addition of the access point(s) doesn't degrade the performance of the hardwired network devices or the wireless radio in the uverse gateway. The issue is strictly the performance of the added wireless parts. All streaming devices are hardwired, wireless is just for wireless only devices (Computers, Ipads, phones). All function fine regardless of the presence of the WAP or not. I had no plans of adding two, the one client provided was for the theater as it is a floor down and on the opposite side of the house from the gateway. Theater is being controlled via Crestron with an MLX3. That works fine, but the Ipad has issue getting reliable wireless from the single access point (yay for the crap wireless radios in IOS devices). I had planned on using the client provided Asus part. It exhibited this problem both in the theater and at two other verified functional network jacks in the house. Ditto for the Airport Express. Airport express is a truck stock part, we have quite a few out in the field so I carry a spare just in case. Not something I would rely on for heavy lifting but to allow an Ipad to talk to a Crestron processor in a single room environment, it should (and has on many other jobs) work just fine. Also works just fine here at my house. I tried creating a wireless network, extending one, used the same SSID as the gateway, different SSID, changed the broadcast channels etc, all to no avail. The way the network is setup, the Uverse gateway is at the headend, one port coming out of the gateway to the office where the Cisco VPN device lives, another port goes to a 4 port switch and two others go to various network locations in the house. When I have more time I will try bypassing the 4 port switch and verify that I have a direct connection to the gateway. Theater isn't finished yet and the added wireless devices were pulled before I left out of fear of their network crashing over the weekend. Nice people, but I don't want to have to pay them a visit on sat or sun.
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I am a trained professional..... Do not attempt this stunt at home. |
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| OP | Post 5 made on Saturday March 8, 2014 at 00:57 |
Richie Rich Senior Member |
Joined: Posts: | July 2002 1,147 |
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On March 8, 2014 at 00:56, Richie Rich said...
I believe the Cisco would have the routing disabled or be on its own Vlan or something. I was under the impression you cannot disable the routing functions on a uverse gateway, especially when there is tv service in the mix.
Perhaps I should clarify, the addition of the access point(s) doesn't degrade the performance of the hardwired network devices or the wireless radio in the uverse gateway. The issue is strictly the performance of the added wireless parts. All streaming devices are hardwired, wireless is just for wireless only devices (Computers, Ipads, phones). All hardwired items function fine regardless of the presence of the WAP or not.
I had no plans of adding two, the one client provided was for the theater as it is a floor down and on the opposite side of the house from the gateway. Theater is being controlled via Crestron with an MLX3. That works fine, but the Ipad has issue getting reliable wireless from the single access point (yay for the crap wireless radios in IOS devices).
I had planned on using the client provided Asus part. It exhibited this problem both in the theater and at two other verified functional network jacks in the house. Ditto for the Airport Express. Airport express is a truck stock part, we have quite a few out in the field so I carry a spare just in case. Not something I would rely on for heavy lifting but to allow an Ipad to talk to a Crestron processor in a single room environment, it should (and has on many other jobs) work just fine. Also works just fine here at my house.
I tried creating a wireless network, extending one, used the same SSID as the gateway, different SSID, changed the broadcast channels etc, all to no avail.
The way the network is setup, the Uverse gateway is at the headend, one port coming out of the gateway to the office where the Cisco VPN device lives, another port goes to a 4 port switch and two others go to various network locations in the house. When I have more time I will try bypassing the 4 port switch and verify that I have a direct connection to the gateway.
Theater isn't finished yet and the added wireless devices were pulled before I left out of fear of their network crashing over the weekend. Nice people, but I don't want to have to pay them a visit on sat or sun.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 6 made on Saturday March 8, 2014 at 11:40 |
jcbremotes Long Time Member |
Joined: Posts: | October 2006 412 |
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Found this thread and wondering if it might help. [Link: forums.att.com]Also found the uverse gateway can be bridged but only if rooted....probably not an option. Seems like they are putting secondary routers on a dmz off the uverse, still a bit of a reach for most home users.
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| Post 7 made on Saturday March 8, 2014 at 11:41 |
SOUND.SD Loyal Member |
Joined: Posts: | April 2006 5,523 |
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On March 7, 2014 at 23:27, highfigh said...
Is the place large enough that one WiFi device isn't enough? If you can use only one, do that. Why do they want to use an Airport Express, because they have it and don't want it to go to waste? Screw that- it's bad thinking and it's likely that this is the cause of the problems. How is the Airport set up- to act as a wireless repeater? if so, is it hard-wired to the ATT router? That will tank a wireless system. Unplug the Airport and see if the speed improves. Use one WAP, if possible. Hard-wire as much as possible and only use WiFi fro laptops and phones. If you're using a Sonos Bridge, that's connecting to other Sonos pieces, right? Ummm... What?
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Bulldog AV - San Diego, CA www.bulldog-av.com[Link: facebook.com] |
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| OP | Post 8 made on Saturday March 8, 2014 at 16:24 |
Richie Rich Senior Member |
Joined: Posts: | July 2002 1,147 |
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On March 8, 2014 at 11:41, SOUND.SD said...
Ummm... What? Agreed. While Airport Express is not the worlds greatest WAP solution, I would guess I have well over 100 in service (including the one sitting next to me on my desk). Never had one just spontaneously crash a network. As far as covering an entire house with one WAP. This house is small in comparison to what I usually deal with (it is about 3,500 sqft, 3 stories). The uverse gateway does a pretty decent job with the top two floors but doesn't go down to the basement very well. Most of my are 3-4x that square footage. I have never found a single WAP that will cover a 10,000+sqft house. Lemme know where I can find those, would make my life a whole lot easier.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 9 made on Saturday March 8, 2014 at 16:41 |
highfigh Loyal Member |
Joined: Posts: | September 2004 8,192 |
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On March 8, 2014 at 11:41, SOUND.SD said...
Ummm... What? Why are you trying to use three WiFi pieces? If the Airport Express is set up in certain ways, the WiFi will go to hell, as long as an ethernet cable is connected to the Airport. As soon as the cable is removed, WiFi works.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 10 made on Saturday March 8, 2014 at 16:43 |
highfigh Loyal Member |
Joined: Posts: | September 2004 8,192 |
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On March 8, 2014 at 16:24, Richie Rich said...
Agreed.
While Airport Express is not the worlds greatest WAP solution, I would guess I have well over 100 in service (including the one sitting next to me on my desk). Never had one just spontaneously crash a network.
As far as covering an entire house with one WAP. This house is small in comparison to what I usually deal with (it is about 3,500 sqft, 3 stories). The uverse gateway does a pretty decent job with the top two floors but doesn't go down to the basement very well.
Most of my are 3-4x that square footage. I have never found a single WAP that will cover a 10,000+sqft house.
Lemme know where I can find those, would make my life a whole lot easier. Try the Engenius EAP-350. Looks just like the Trendnet WAP but the setup is a lot easier.
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| Post 11 made on Sunday March 9, 2014 at 11:59 |
GotGame Super Member |
Joined: Posts: | February 2002 4,008 |
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Try a different AP that can sniff the area for interference. Ubiquiti Pico M2HP or similiar.
I like the en genius, but i am sticking with a EAP600 for ceiling AP from now on. Too little money difference between the two.
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I may be schizophrenic, but at least I have each other. |
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| Post 12 made on Sunday March 9, 2014 at 13:08 |
I have a client site where his corp IT is running a Cisco 800 series router + VPN behind the Comcast gateway no problem. If it's setup properly it should work fine.
Have you checked to see if the ethernet ports are set to auto midx on the ATT or your switch? Perhaps the switch port on one or both ends of the wire is causing a bottleneck and running the link at 10mbps
On my ATT Gateway:
Settings/LAN/wired interfaces
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| Post 13 made on Sunday March 9, 2014 at 14:22 |
highfigh Loyal Member |
Joined: Posts: | September 2004 8,192 |
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On March 9, 2014 at 11:59, GotGame said...
Try a different AP that can sniff the area for interference. Ubiquiti Pico M2HP or similiar.
I like the en genius, but i am sticking with a EAP600 for ceiling AP from now on. Too little money difference between the two. The 600 does 300MHz, or 802.11ac?
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My mechanic told me, "I couldn't repair your brakes, so I made your horn louder." |
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| OP | Post 14 made on Tuesday March 11, 2014 at 11:39 |
Richie Rich Senior Member |
Joined: Posts: | July 2002 1,147 |
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Update:
Was out there yesterday, tried the following. 1. Brought WAP into wiring closet, connected directly to router on same port that wire going to the theater was plugged into. Result… Worked fine 2. Retested wire to theater with network cable tester, showed as correctly wired, able to obtain IP address. Connected computer both directly to wire and through switch. No problem obtaining a normal speed for the service they are paying for. 3. Discovered additional cat5 between wiring closet and theater. Terminated both ends, installed WAP. Result: Interwebs working as they should.
Still scratching my head as to why a cable run would provide perfect connection for a switch and wired devices but adding a WAP to the mix made all hell break loose. But, it works now.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 15 made on Tuesday March 11, 2014 at 12:42 |
jcbremotes Long Time Member |
Joined: Posts: | October 2006 412 |
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Ran across similar wierdness couple of years ago. Turns out the Cisco switch had an uplink port. If that port was in use, the adjacent port was unusable (I think that was it, I've slept since then). My takeaway was to check for special markings or designations on the switches to see if any are specialized as opposed to all ports same (MDIX, etc.)
It was just an 8 port switch. I was used to seeing uplink ports on larger enterprise class switches, but not a small unmanaged switch.
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