I am using IP control of my OPPO 103D but found out that they currently don’t have discrete ON / Off commands. RS-232 works just fine but I didn’t want to have to buy another Global Cache device and all the hassle when it has an Ethernet jack on the player.
See the following support message to OPPO…
Message to OPPO:
I love my 103D!!! But, Please fix the discrete on / off commands in your IP interface. I know they work for RS232 but I don't want to spend the extra $250 it would cost me to connect my automation system to it.
Will the fix be in the next firmware release?
OPPO’s Response:
The IP Controls are still a work in progress. Ultimately we hope to have the IP Controls mirror the RS232 commands, but we do not know when this may occur.
(If OPPO doesn’t know then I Wonder who does?)
Recommendation:
If you would like them to make this a priority, send them a message.
You might even post on other sites to encourage others to do the same.
Unfortunately, Good customer service usually only occurs if enough customers make noise and it goes public. Otherwise, hey they got your money, why do they need to do anything!
Customer Service
OPPO Digital, Inc.
2629B Terminal Blvd.
Mountain View, CA 94043
[email protected]Tel: 650-961-1118
Fax: 650-961-1119
