If they have an extended warranty, is it from Sharp, or a third party? If third party, will they deal with it, or does it have to go through Sharp?

You should make a decision on whether or not to refund the TV right now and get it over with. Dragging this out with a partially working TV is just adding salt to the wound. If you are going to replace it go pick the existing one up now so that "TV does not work" as opposed to "this movie is incredible but but wtf the damn thing stopped working again." If you are not going to replace it then make that known and let the client fire you it accept it. Either way you end the current drama.

This is a great reason not to sell Best Buy products. If the client had purchased this himself you wouldn't care that it's broken. TVs carry too much risk and not enough reward.

Very valid points.
Dunno if I have mentioned this before, but I am an employee of the company, not an owner. As a result, I don't get to make the call on replacing the display. Currently, the owners are mulling it over.
Also, I agree with you and we pretty much try to avoid selling displays these days.
Keep in mind, this job was sold over a year ago, well that and the client wanted a turn key solution, no interest in providing their own displays.
In fact, this tv became quite a large sticking point on the initial quote. I believe we had a different display specced in but the client balked at the price of it vs this thing.
I should remind them of that when they get pissy about this whole debacle.

A big red flag for me is buying the equipment too far in advance. While it's possible that something may be disco'd by the time it's needed, it's better to spec a concept and recommend a current model with the caveat that it might not be available when the installation is due than light birthday candles for everything and tie up money. Also, chances are that the new models are less $.

If you received their comments about this one fitting the budget in writing or an e-mail, maybe you could print & frame it, then give it to them as a gift.

Oh, did I say that?

"Light birthday candles...." What a hilarious way to illuminate the problem of buying product way too early!

Your company should learn from this that there are times in the year when models get replaced, times when no stock is available, etc., and they should have noticed this and modified their buying patterns to fit. It's insane to have a TV for a year before installing it! I'm no fan of 3D in all TVs, but wasn't it about one year between no 3D at all and 3D in everything?

I'm wondering why your company is mulling over replacing the TV. The Sharp rep should be involved, which is why I just sent you a PM with the number of the guy who helped us out a few years ago.

Client was ADAMANT about purchasing the equipment at time of contract signing. It was unsaid but implied that they were concerned about people "taking the money and running". They did this with several other trades, with similar outcome to our situation.

Now things are failing, don't fit their changed designs etc and it is 100% the fault of those who provided said things. Client naturally does not feel that they should have to eat their own mistakes.
Basically, the prevailing attitude is they expect everybody to keep working on everything until it is done to how they want it now, with no additional charges, not how they wanted it when they signed the checks a year and change ago.

Several of the trades were slated to do this job are people/companies I have known for years. Pretty much all of them bid the job, met with the client and decided to gracefully bow out.
They made the right decision.

Then client was an idiot. Client signs agreement and DOES NOT PAY FOR EQUIPMENT NOT DELIVERED. And nobody explained that if it took a year to get to installing it, technology would have moved on and the warranty might be expired.

And oh, yeah, designs changed.... And apparently the trades who bowed out know crazy when they met it.

I just read a story on reddit by a guy whose sister had met, back in the 70s, a really nice guy she was going to go on a date with. Guy showed up to take her out, her dad gets one look at the guy and forbids the daughter to go out with him. Guys picture shows up in the paper months later... Ted Bundy... learn to recognize crazy when it nags at the back of your brain or makes your sphincter quiver!

Update:
Tv repaired and pressed back into service early last week. It was the mainboard (that 1-3 code was the diagnostic code for it).
So far so good. Client is still a giant pain in the arse, first words out of their mouth were "so, the warranty restarts for the tv today…..Right?"
Gaah.

Want to fire client……… soooooo badly!

|Client is still a giant pain in the arse, first words out of their mouth were "so, the warranty restarts for the tv today…..Right?"


I've heard that on out of warranty repairs for 15 year old products.



Sounds like your company has a decision to make. Get rid of this azz, or lose more time and money dealing with him.



Tough decision huh?

Not mine to make.
I wouldnt have taken on the project based on their demeanor and overall state of the remodel that was underway when we first walked it.

Alas, not my decision to make.

Just got the weekly scathing email asking about two more items that were not in our scope that they insist are and that we are to provide them ASAP.
Things we didnt even wire for.

That one made it official.... Worst client ever.

Why do people think that they can pull that. If you have a Toyota with 80,000 miles on a 100,000 miles on it and the water pump goes bad and needs to be replaced the warranty on the car replaces the defective water pump ...period. The warranty does not reset and the customer gets another 100, 000 miles.

Hasbeen,

Now it's 2015 and I came upon your post above. I have the Sharp LC-46D85U and I get 1 slow double light followed by a single light double blink. So I guess that's a 1 followed by 2.

I also cannot get any reset, I have tried a few suggested, including "Hold INPUT + Volume-Down" while unplugging, then wait a few seconds; release; then "Hold Input + Volume-Down" while plugging back in; hold a few seconds and release.

No light comes on unless I press POWER and nothing comes on screen; and no auto on. When I press POWER to turn on, single green light comes on and stays on; I hear a click on power supply, and after about 20 seconds, the pattern of 1-2 starts up again.

Does that meet your description for Power Supply? If so, can you send me to a link that might walk me thru testing that power supply to confirm?

Any suggestion, please?

Thank you!

You guys are great. I've had the flashing light thing intermittently for about a year and a half now. Unplugged it for a while and had it working again. Perfect for a while and then Ted vertical lines in the screen. Happened again a few weeks ago. Thanks to your thread I was able to figure out what the problem was. New board on E-Bay was going to be $250 plus shipping. I figured that's not bad as long as it's the right board. After talking with a buddy he suggested I put it in the oven for a while and it'll re-solder any bad links. Upon further investigation I found a website explaining how to do it properly without f***n it up more. What's to lose? I'm going to have to order one to fix it either way! Did what it said, re-installed it and voila! Working! No lines! Turned itself on before I could get back around to the front of the TV. Here's the link to the website if you want to try it. [Link: computerrepairtips.net]
Now I also had to do some research to make sure I took out the right board since there's 3 of them back there. But that was easy enough. Btw I had the 1-3 code for a bad main board which is the one that all your HDMI ports and USB ports are in. Just did this Saturday and still working. Hope this helps everyone.

That has got to be the stupidest shit I have ever had the misfortune of reading.
You do realize you just cooked every capacitor, relay, IC, and inductor on the board. The odds of you having a failure on that same board soon, is VERY high! I don't care how many idiots get on their and say it has worked for them - they are either lying or fixing to learn the hard way (which they will never come back to admit).

Tom????