Other then broken?

Have a recently deployed display, been stored for about a year (yay construction delays).
Worked fine for the first couple of weeks, now it will not display video, respond to the control system (Crestron), the OEM remote nor the hardbuttons on the side.
Power light flashes once quickly, followed by 3 longer flashes, then repeats.

Pulling power from the display will get it to work again for anywhere from a couple of hours to a few days, then it acts up again. Firmware is current, display is being controlled via IR emitter.
I am thinking the code the display is throwing is power supply related but I am not sure. Distributor is no help and Sharp seems to have no trade related tech support. Spent an hour on hold on the consumer tech support line before having to give up.

Anybody seen these symptoms out of a newer Sharp and what was the outcome?

Call sharp aquos back, and wait on hold...their is a premier service option, don't know what it is off hand though.

they'll tell you to try a factory reset and may walk you through some service menu's.

There was a bad batch of power supplies and main boards that made it into production units of that vintage - most were in the previous generation though...but maybe you got unlucky.

What does it mean? Sounds like a service code to me, by the name of 13. A warranty station might be able to help you because, unlike the manufacturer, they actually deal with people!

Re the trade-related service, is this a trade-only model? If not and the warranty place didn't work, I'd expect you have to call the consumer line and just wait. Even though you just did. Tomorrow is Thursday, maybe early afternoon they'll have fewer callers. Best of luck.

Consumer line display, purchased through A**D.
Pretty much figured that I would have to wade through the consumer line. Was on hold when they shut down for the day. They disconnected the entire hold cue and applied the "we are closed, call back tommorow" message.

Was more curious to see if anyone knew what the cryptic "code 13 (or 1-3) ment", Normally the interwebs is a wealth of information about stuff like this, but I am coming up blank on diagnostic codes and what they mean for this display.

I just hope that code doesn't mean we have to drag this beast down from its perch and bring it somewhere.
One of those types of project you just want over and done with ASAP. Last thing we need.

FOUND THIS FOR YOU.


This works for MOST Sharp Aquos and HP LCD televisions

Other LCD use channel - and vol + while plugging in

The power light is an error code that tells me exactly what is wrong with the TV. Count how many times the POWER led flashes per second? (Dont worry about the OPC led)

1x per second (constant steady blink) = bad inverters/lamps
2x per second = bad power supply
3x per second = bad main board

If its 1x per second, try doing the factory initialization to get the TV back on to confirm a bad lamp/inverter.

Try doing the Factory Initialization (WARNING: THIS GIVES YOU ACCESS TO THE SERVICE MENU. DO NOT ADJUST ANYTHING IN THE SERVICE MENU OTHER THAN WHAT I PROVIDE YOU IN THESE INSTRUCTIONS. IF YOU DECIDED TO ADJUST ANYTHING OTHER THAN WHAT I PROVIDE YOU IN THESE INSTRUCTIONS, I WILL NOT BE RESPONSIBLE IF ANYTHING WRONG HAPPENS TO YOUR TV.)

unplug tv
press and hold at the same time “Vol –“ and “input” button on the TV set.
while holding those buttons, plug the tv back in
the tv should turn on by itself, keep holding the buttons until the letter “K” appears. Then let go.

Once the TV turns on, take a look at the screen. Does it flicker then shut off? Or do you hear a buzzing noise from the right edge of the TV? If so, then you have bad inverters or lamps. Once youre done, unplug the tv to get it out of the service menu.

If it is 2x per second or 3x per second, then those boards are just bad and they need to be replaced. There isnt anything you can do right now to fix it.

So, like he said, there's nothing on one blink followed by three blinks, right?


Could be; could be not. A few years ago we had a similar issue with a Samsung, but they were heavier then; factory warranty included a warranty company coming out do diagnose and take the TV if needed. But then, the TVs were a lot heavier then. But then, nobody made a video mainsail like this back then, either!

I don't think it's a 13.


I picked up a Panny that displayed fault codes, and it always displayed a single blink, followed by the actual fault code.


I'm betting on the "bad main board" 3 blink code.


Probably like the bunch of Panny PDP's that had some bad chips.



On the Panny it meant:

Take it off the wall, open the back, find the chips on the main board, freeze them and the panel will fire right up.

Replace the chips.

It is one rapid flash, followed by a pause, followed by 3 slower flashes, then it repeats.

Reminds me of the diagnostics in older computer controlled cars (pre OBD2).
One rapid flash of the check engine light means digit above 10, slower flashes are 11,12,13 etc.

Or in this case, the rapid flash may be an indicator of a trouble code, the longer flashes are the code itself.

I bet it can hold a lot of paper down on a windy day.

Had the same exact problem on the same exact TV. Sharp dragged their feet, wouldn't deal with me, and made the client call them. Apparently they didn't have the part, and gave him a refurbished TV. From the time it quit, to the time he had the new TV, it took 9 weeks. He was pissed, and I had to let him borrow a 60" LG to keep him happy. Sharp gave him the run around several time. My client was a big wig at a huge financial firm, and he said he will let everyone know how Sharp treated him and me. They were really crappy to deal with. We wont sell Sharp now because of this incident.

Mike

Sharp, you idiots. Crappy service is the gift that keeps on giving, but you haven't learned that yet!

Showed up this morning to the site to find the client watching tv. Damn thing powered up first thing this morning and ran all day. Power cycled it a bunch of times, switched inputs etc, problem didn't resurface.

No response from anybody at Sharp, including the regional rep that A**D gave me the number for yesterday.
Will keep working at it. Hopefully it stays running until a solution is found.
I am leaning towards the power supply being the culprit. Symptoms remind me of the cap rot issue that plagued Samsung a few years ago. I remember chasing a few, intermittent problems that showed up exactly like this with those displays.

Client is already making noise about wanting us to replace the set since it has been in service less then a month. Problem is, they bought it from us over a year ago. They insisted on us purchasing all the equipment right after the contract was signed. It has been stored offsite in a storage unit along with all their other gear until construction was finished.

An argument over purchase date vs in service date is brewing. And these people are about the worst combination of demanding and penny pinching I have encountered in my almost 14 years in the industry.

Good Luck. I had a URC remote in stock at our showroom for almost 2 years. Sold it to the client, then about 6 months later it started locking up. URC wouldn;t cover it under warranty, nad I had to give the client a new remote. This happened to me about 8 years ago with a screen on an RTI and I never bought and RTI sense. After URC dicked me around on an MX6000, and this one, we are debating on switching to something else. I wish these manufacturers would get their head out of their ass. I also had the same probelm with Honeywell. with Honeywell, the warranty period starts from the time of purchase from honeywell or the distributor. We were selling a bunch of cameras, so we stocked two. They ended up setting on our shelf for about a year, then we sold them. Of course one went bad, and we had to replace it because of Honeywells stupid policy. Again, now we don't sell RTI, Honeywell, and Sharp because they can't stand behind their warranty.

TV crashed and burned again last night while the client was in the middle of watching a movie.
Even though I repeatedly told them that the tv had an issue, I still got a nasty email from them at ~10pm.
Get there early this afternoon, tv on and working normally.
Still no response from Sharp.

Found sale paperwork, the client did indeed purchase the extended warranty. Now, to get Sharp to actually deal with this thing.
Ball is now in our hard drinking, foul tempered, doesn't take no for an answer sales monkey's court.
If he can't get them to straighten up and fly right, nobody can.

We had a similarly intractable problem several years ago with a Sharp. We were able to locate the local rep, who made the point that he sells hundreds and thousands of TVs and it's no big deal for him to solve a customer problem by replacing ONE TV. So he did. The model we had was no longer available, so he got a more recent model.

This is absolutely the right thing to do, and maybe if Rich cannot get a response from his local rep, we could PM the names and numbers of other Sharp reps. We are a loose but national network of people who care and surely we can cause some reps to prevail on ONE rep to do the right thing!

If you get a PM from me, it's because I've located the name and number of the rep from our earlier case. Have your ducks in a row.