If any of you west coast guys are looking for competent repair service, I just had a very good experience with George Meyer (Los Angeles): http://www.georgemeyer-av.com

I sent a Lexicon processor in for repair. Got a call about 10 minutes after receiving the UPS notification that the box was delivered. They diagnosed, repaired and shipped back out the same day! Great communication with the tech as well as the admin staff.

They had the parts in stock, knew what they were doing, have fair prices and work on a wide range of gear.

Service was so good, I was worth posting about to spread the word.

Wow! That is VASTLY different from the experience we've had with repair centers.

Thanks for the post, we will add them to our contact list.

I have to add a moderating voice here. They've been in business for years and years, and a company I worked with had generally good success with them over the years, but SB's experience is balanced by a really bad experience I had. They're a great contact to have, but let's just say they are human.

I use them and they are reliable if not always speedy.

Was the Lexicon under factory warranty?

I go to The Record Surplus on the corner next door to them on weekends sometimes when on my LA record store circuit. They (George Meyer)are always closed, they are smart, they value their weekends.

I go to The Record Surplus on the corner next door to them on weekends sometimes when on my LA record store circuit. They (George Meyer)are always closed, they are smart, they value their weekends.

Record Surplus is worth a double post, so let me say this:

I go to The Record Surplus on the corner next door to them when I am in the neighborhood. They never will sell that Stan Getz LP from the 50s that's priced $60, but it's nice to see it exists.

No, this was an out of warranty repair. 
 

That's the reason I took time to post.  My experience with repair has always been quite the opposite so this was a nice surprise.
 

And that's largely the reason it went so quickly.

When I used to be an operations manager for The Good Guys I had to deal with this constantly. People would bring in their broken stuff under the factory warranty and it would go to our repair center. It would take 8-10 weeks for something to get sent 35 miles south, repaired and returned and the entire time the customer is pissed and demanding a replacement because of the way the manufacturer runs the warranty side of their business.

Ex. Adcom, Denon and Yamaha all used an identical CD laser block in their CD players from Panasonic, but they all used a unique part number depending on the manufacturer. If you brought in a Denon CD player the repair center had to call Denon warranty support and get authorization to make a repair (and assure the company would get paid for it). After the authorization would come back (days, weeks) then it would go to the test bench and when it was determined the laser block was bad that part had to be ordered from Denon. Days and weeks would pass waiting for Denon to supply the part. Only after this entire process happened would a repaired CD player come back.

If an out of warranty CD player came in it would be charged an $80 bench charge, determined the laser block was bad, laser block was ordered from ANY parts supplier that had that Panasonic part and the repair would be done in a week, and that week was the delay time between when the service trucks would pick up and drop off customer pieces at the store.

29 years running a repair center - don't miss it ONE BIT!