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Client loses sound when he changes...
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| Topic: | Client loses sound when he changes channels (DirecTV) This thread has 11 replies. Displaying all posts. |
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| Post 1 made on Monday August 26, 2013 at 10:29 |
3PedalMINI Loyal Member |
Joined:
Posts: | July 2009
7,860 |
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Did an installation 4 months ago, DTV Genie Client,Blueray,PioneerAVR (customer supplied) and samsung TV
Client says when he goes to change a channel he loses sound. In the beginning it wasn't very often now it is every other time he changes a channel. Im going to be in the area today and am going to swing by and see what is going on. Haven't tried any of the usual stuff yet.
System is hooked up the usual way with HDMI from device into AVR. Equipment is located in remote rack so he cant tell me if anything changes on the AVR screen
Anythoughts? anyone run across this before?
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The Bitterness of Poor Quality is Remembered Long after the Sweetness of Price is Forgotten! - Benjamin Franklin |
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| Post 2 made on Monday August 26, 2013 at 10:52 |
ichbinbose Select Member |
Joined:
Posts: | August 2011
1,822 |
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check the audio settings on the DTV box
also see if there is a software update you can download for the DTV box
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| Post 3 made on Monday August 26, 2013 at 11:05 |
Audiophiliac Super Member |
Joined:
Posts: | August 2006
3,294 |
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HR34 Genie? We have a client with that one and 3 C31 clients. Once in a while, no audio UNTIL they change channels. Probably a related issue. Likely a software glitch. We just tell him to reset it (HR34 and clients) when it acts funny. Seems to work. I do not know what else I can do about it. I chalk it up to DirecTV's flaky hardware/software.
BTW all the units in this project are set to output PCM only since the 80" Sharp he bought elsewhere will not accept Dolby Digital and we are using a matrix. :P
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"When I eat, it is the food that is scared." - Ron Swanson |
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| Post 4 made on Monday August 26, 2013 at 12:05 |
Jeff at Zektor Active Member |
Joined:
Posts: | August 2009
596 |
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We have run into this a lot more lately. Our techs have spent hours supporting this. I know we are in the process of doing a write up. Shoot me an email and I can send you our knowledge base working with Direct TV (they suck).
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Jeff Haynes The CA Guy Coastal Source [email protected] 619-889-3700 |
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| Post 5 made on Monday August 26, 2013 at 13:35 |
Brentm Ethereal Home Theater |
Joined:
Posts: | July 2003
2,667 |
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Jeff.
You and I need to compare notes on this.
Call at your convience.
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Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell |
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| Post 6 made on Monday August 26, 2013 at 15:19 |
Jeff at Zektor Active Member |
Joined:
Posts: | August 2009
596 |
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Done. Zonn is out today. I will have him call you tomorrow.
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Jeff Haynes The CA Guy Coastal Source [email protected] 619-889-3700 |
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| Post 7 made on Monday August 26, 2013 at 15:53 |
Brentm Ethereal Home Theater |
Joined:
Posts: | July 2003
2,667 |
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Thanks.
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Brent McCall
Paid Endorser for;
Ethereal (386) 846-7264 Cell |
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| Post 8 made on Monday August 26, 2013 at 21:17 |
Audiophiliac Super Member |
Joined:
Posts: | August 2006
3,294 |
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Thanks for sharing guys. :/
Spill the damn beans actually is what I meant. Yes.
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"When I eat, it is the food that is scared." - Ron Swanson |
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| Post 9 made on Monday August 26, 2013 at 22:31 |
Richie Rich Senior Member |
Joined:
Posts: | July 2002
1,147 |
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One of the older Directv DVRs at my house does this on occasion.
Either loses audio mid program, after skip button is pressed or on channel change.
Changing channels again makes audio come back. I would say it is the Directv box that is the problem. Neither of my other two exhibit this behavior.
ETA: Why is it that NONE of the service providers can get their crap together. I have months out of my working life and tens of thousands of dollars of lost labor hours sucked up by dealing with their crap.
At least Directv has discretes.
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I am a trained professional..... Do not attempt this stunt at home. |
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| Post 10 made on Tuesday August 27, 2013 at 01:39 |
Tom Ciaramitaro Loyal Member |
Joined:
Posts: | May 2002
7,853 |
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I don't know if this would help or not, but I have made "improvements" to DTV based systems by unchecking 480p and 720p in setup menus to eliminate most handshake/sync issues when changing channels.
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There is no truth anymore. Only assertions. The internet world has no interest in truth, only vindication for preconceived assumptions. |
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| Post 11 made on Tuesday August 27, 2013 at 08:36 |
Duct Tape Loyal Member |
Joined:
Posts: | November 2008
5,224 |
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is the receiver only wired with an HDMI cable? what if you back it up with analog audio cables?
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| Post 12 made on Tuesday August 27, 2013 at 13:31 |
radiorhea Super Member |
Joined:
Posts: | May 2002
3,264 |
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On August 27, 2013 at 01:39, Tom Ciaramitaro said...
I don't know if this would help or not, but I have made "improvements" to DTV based systems by unchecking 480p and 720p in setup menus to eliminate most handshake/sync issues when changing channels. We do this also..........
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Drinking upstream from the herd since 1960 |
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